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Dynamics 365 Online & Attachment management solution issues

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If you are using the Attachment management solution from Microsoft Appsource to store attachments in Azure Blob storage, you might run into some of the below issues.

1. Trying to attach a file to an entity.

The spinner keeps spinning under Attachments section and cannot not find that attachment in Azure Storage.

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2. A file can be attached, then when you go to the attachment section and try to retrieve it and you will see the below SQL Server error

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3. Go to “Reports and Admin” on the Azure Attachment Storage and you might see the below error. 

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Resolution

Make sure all the 3 Actions which are a part of the Attachment Management solution are activated.

Navigate to Settings->Customizations->Customize the System->Processes and activate Compressed Notes, EmailAttachmentData and ReportAndAdminData

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