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Troubleshooting Expression Encoder Installation Issues

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This post describes troubleshooting steps for installing Expression Encoder 3 and 4. Now before we proceed you may want to become familiar with the different editions of Expression Encoder so that you know which to download or purchase:

https://blogs.technet.com/b/mediaservices/archive/2011/04/27/expression-encoder-4-versions-and-features.aspx

 

This Blog also lists the features available for each Expression Encoder version.

Now the Expression Encoder (3 and 4) installation issues can be segregated into following categories:

1. Unable to activate the product after the installation

2. Unable to install Expression Encoder (Setup exits with the error)

Activation

Activation issues generally appear due to one of the following scenarios:

-      Multiple failed attempts to activate the product.

-      Uninstalling and reinstalling the product several times.

-      Using an invalid license key.

1. If you are having activation issues and need a new key,  follow the steps below based on your scenario:

Steps to get a Key for Expression Encoder 4 Pro:

  • If you do not have a CD and are not a Professional customer:
    • Call Microsoft Technical Support 1- (800) 936-5800
    • Provide requested information
  • If you are a Support contract with Microsoft or have a MSDN account
    • …and you have a CD  call 1- (800) 642-7676
  • If  you ordered the application from the Microsoft Store call The Microsoft Store 1-(877) 696-7786 (Dial 0 to talk to someone immediately)
    • Provide the following info:
    • Order Number
    • Email address
    • Phone number
    • Current Product Key validation

General Setup Questions

If you have issues related to product setup, usage or developer questions, contact Microsoft Technical Support at 1- (800) 936-5800 to have a case created with Microsoft Technician . 

Note: This service is only available for Microsoft Premier Customers or Partners that have existing support contract with Microsoft.

  • There are other options available to contact Microsoft Support, for more information see the links below:

Microsoft Support

https://support.microsoft.com/contactus/?ws=support#tab0

 

Getting Help from Microsoft Product Support Services
https://msdn.microsoft.com/en-us/library/b8akas30(VS.71).aspx

 

More Information

For more information on Expression Encoder, you can visit the following links:

Expression Encoder home page: https://expression.microsoft.com/en-us/cc507507.aspx

Expression Encoder Wiki page: https://en.wikipedia.org/wiki/Expression_Encoder

 

Learn Expression Encoder: https://expression.microsoft.com/en-in/cc197144.aspx#ExpressionEncoderQuickStartGuides

 

Download Expression Encoder with SP1: https://www.microsoft.com/downloads/en/details.aspx?FamilyID=5c3c5f97-678c-4c99-a7fc-f84f320c626f