LYNC 2013 desktop sharing shows blank screen

 

Looking into Event Viewer ‘Microsoft Office Alerts’ the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:

 

https://support.microsoft.com/kb/2252664/en-us - Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite

https://support.microsoft.com/kb/909738/en-us - A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)

https://support.microsoft.com/kb/240797/en-us - How to stop an ActiveX control from running in Internet Explorer

Comments

• Anonymous
  January 01, 2003
  Worked again for me at a second client.

• Anonymous
  January 01, 2003
  Thanks!

• Anonymous
  January 01, 2003
  Thanks for the tip!

• Anonymous
  August 06, 2013
  Hi, I have the same problem and the same error in the event viewer, but I don't have these keys in the registry. I run Lync 2013 32-bit on Windows 8 64-bit. Any other ideas for how solve this?

• Anonymous
  October 20, 2013
  Thanks a lot, This Solution worked for me.  After upgrading from Lync 2010 to Lync 2013, I  was not able to view presentations, only white screen appeared..   Deletion of the above 2 registry keys helped resolve...

• Anonymous
  October 29, 2013
  Hi - I had the key in the registry, but didn't have the event viewer entry (just the opposite of Mikael).  I deleted the registry key and it worked for me.

• Anonymous
  December 10, 2013
  It helped me on Win7 and Lync 2013. Thanks ton.

• Anonymous
  January 21, 2014
  Thank you. It worked for me on Win7 and Lync 2013. I didn't have an error in the event viewer, but I have the key in the registry. I edited the registry key and issue was solved.

• Anonymous
  February 10, 2014
  Worked for Lync 32bit and Windows 7 64 bit. I only removed the first key. Thank you

• Anonymous
  February 12, 2014
  Works perfect!!! with Lync 32bit & Windows 7 64 bit. I only removed the first key as well. many thanks, Jenny

• Anonymous
  February 18, 2014
  Thanks a lot. Deleted the first key. Works as a dream :)

• Anonymous
  February 18, 2014
  Thanks for the tip. Deletion of first registry key resolved the issue with Lync 2013 Basic 32-bit on Windows 7 64-bit

• Anonymous
  March 03, 2014
  We had the same problem here for any systems with Internet Explore as the default browser. If Firefox was the default then even with the Lync client running, clicking on the "Join Lync Meeting" option caused Firefox to open, we logged in to the meeting and all worked AOK. But with IE as the default we got nothing but a blank screen when trying to view a shared desktop. Looking in the Office logs I found the errors mentioned in the article. Deleting the settings mentioned in the article seems to have solved our problem.
  
  A BIG thanks to Joao for posting the fix.
  
  Of course you can just make Firefox your default and be done with it, my recommendation, but if you have to use IE then removing those registry setting seems to do the trick.
  
  We are running Win 7 x64 and x86 Ent with Office 2010 pro and Lync 2013 client.
  
  Thanks again Joao,
  
  Ralph

• Anonymous
  March 05, 2014
  This worked for me! thank you!

• Anonymous
  March 27, 2014
  This did not work for me. Any other suggestions?

• Anonymous
  April 02, 2014
  This was a life saver! We use lync heavily at work for various meetings and everyone elses in my department was working except for mine. Many thanks

• Anonymous
  April 03, 2014
  Worked for me too - thanks!
  Lync 2013, Windows 7 32-bit

• Anonymous
  April 14, 2014
  Worked here as well
  Thanks

• Anonymous
  April 17, 2014
  The comment has been removed

• Anonymous
  May 30, 2014
  And one more. Thanks for posting.

• Anonymous
  June 04, 2014
  Thanks for posting this fix. It worked great on Windows 8 x64 and O365 install of Lync 32-bit

• Anonymous
  June 17, 2014
  deleting top key worked like a charm! thank you!

• Anonymous
  July 11, 2014
  Worked on my and other colleague's desktop as well. Thank you for finding this solution.

• Anonymous
  August 05, 2014
  Worked for me too - Local IT support wanted me to re-image my hd.... idiots
  Thank you, thank you, thank you...
  Lync 2013, Windows 7 32-bit

• Anonymous
  September 12, 2014
  Deletion of the above 2 registry keys helped to resolve the same issue on Lync 2013 on win7 64bit machine..
  Thanks

• Anonymous
  September 16, 2014
  Removing those two registry items solved my problem. Thanks !!!

• Anonymous
  September 24, 2014
  MS, please fix this... seems like when I get windows or office updates, this silly registry key pops up again causing the Lync WSOD :) THANKS for the quick fix though guys!

• Anonymous
  October 07, 2014
  This works perfectly. Thanks for ur post and easy steps to do it.

• Anonymous
  October 24, 2014
  Thanks for the post. Deleting the first key worked for me as well.

• Anonymous
  November 26, 2014
  Worked like a charm! Thanks a lot :)

• Anonymous
  November 26, 2014
  Perfecto!

• Anonymous
  December 03, 2014
  do not have this key in registry, hence could not apply this solution.

• Anonymous
  December 16, 2014
  Great. I've set compatibility flag to 800 in both keys and it worked.

• Anonymous
  December 17, 2014
  removed first key, restarted and relaunched meeting, this worked

• Anonymous
  January 22, 2015
  Worked for me. Thank you

• Anonymous
  January 23, 2015
  I didn't have the first key so i removed the second key and then it worked perfect. Thanks!

• Anonymous
  January 29, 2015
  Just deleted the first one and it worked like a charm. Thanks!

• Anonymous
  February 05, 2015
  As have you removed the first key? Thank you

• Anonymous
  February 25, 2015
  Worked like a charm for me as well. THANK YOU!!!

• Anonymous
  February 28, 2015
  what needs to be done for LYNC 2013 64 bits on Windows 7 64 bits ? i dont see above entries in regedit?

• Anonymous
  March 12, 2015
  The comment has been removed

• Anonymous
  March 16, 2015
  Perfect.. works for me.

• Anonymous
  March 16, 2015
  Amazing works perfectly even after 2+ years since the resolution was posted. Thanks!!

• Anonymous
  May 18, 2015
  Its works for me

• Anonymous
  August 06, 2015
  Thanks u so much :)

• Anonymous
  August 27, 2015
  Our systems team worked on this for 3 days and finally decided that the only way to resolve the issue was to reload OS. I stayed on Lync 2010 for 3 years because that was not viable option for my. When I upgraded to Office 365 & finally got tired of being lazy about it and looked it up - your solution was the very first I came across and it worked perfectly. THANKS!

• Anonymous
  September 01, 2015
  I am running Windows 10 Enterprise and Skype for Business 2015 Part of the Office 365 ProPlus. When i try to share my screen, it shows black for the other end. Please advise.

• Anonymous
  September 25, 2015
  It worked for me running Lync 2013 32-bit on Windows 7 64-bit. Thanks! :)

• Anonymous
  October 01, 2015
  Worked for me moving from Office 2010 Pro (with Lync 2010) to Office 2013 Pro withLync 2013 on WIndows 7 (32-bit)

• Anonymous
  November 11, 2015
  The comment has been removed

• Anonymous
  November 11, 2015
  I see none of these events in msofficealerts event log. How do you fix blank "manage presentable content" error?

• Anonymous
  November 18, 2015
  The solution worked for me. Thanks !!