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O365: PST Export Tool Issue and Possible Resolution[s]

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It has been discovered that some customers experience a problem with the PST export tool in the Wave15 version of the cloud. Specifically, the symptom is:

When a Tenant Admin attemptsto download the PST file, he or she receives "Microsoft.Exchange.eDiscovery.ExportTool.exe has stopped working" and their only option is to terminate the process.

This can be resolved in one of two ways:

1. Add outlook.com and office.com to trusted sites in Internet Explorer.

2. Install the .NET 4.5 package.

This should resolve the issue with the PST export tool.

 

Special thanks to mbarta for the tip!

Comments

  • Anonymous
    January 01, 2003
    Hi Peter,You click "Export to a PST file" and are prompted to install the eDiscovery PST Export Tool. Thanks!
  • Anonymous
    January 01, 2003
    No worries, Peter, anytime! :)
  • Anonymous
    January 01, 2003
    How can I get the "Microsoft.Exchange.eDiscovery.ExportTool.exe" Tool? Is it part of Exchange 2013?
  • Anonymous
    January 23, 2014
    Hi John, Thank you very much :)