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SQL Server Support FAQ

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On the Microsoft SQL Server Support Blog, it has been published a really interesting article concerting SQL Server Support.

Working with Premier customers on a day-to-day basis, I know that some of these questions are very common, therefore I recommend to have a look to this post and hear directly from the SQL Server Support Team!!!

 

Some of the questions you'll find answered:

  • How often should you expect to hear from your Support Engineer?
  • What if the Support Engineer is not available and you need an help?
  • What if the support issue is not progressing well?
  • What does it mean "to archive" a case?
  • What if the case was closed but the problem occurs again?
  • What does the Microsoft Case Severities mean?

Find out more: https://blogs.msdn.com/sqlblog/default.aspx

 

- Beatrice Nicolini -