Default Response Time (Hours) Field, Service Item Group Table
Contains the default response time for the service item group, that is, the estimated number of hours before starting servicing any service item from this service item group. The service on a service item is considered to have been started when its repair status changes from Initial to In Process.
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Parent Tables
| Table | Location |
|---|---|
| Service Item Group Table | Service Management |
| Service Item Group Table | Service Management |