Ability to skip Change due dialog box in POS when no change is due

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for	Public preview	General availability
Users by admins, makers, or analysts	Oct 9, 2020	Dec 4, 2020

Business value

In today's retail landscape, cash is being largely replaced by other methods of payment, such as credit and debit cards. Credit and debit card payments are typically tendered for the exact amount due for the transaction, so there is no need to issue change. In the point of sale (POS), where every click counts, requiring store associates to click Close on the Change due dialog box for every transaction doesn't make sense for every retailer. In aggregate, skipping this when it is not needed will lead to major time savings for retailers who want to streamline the point of sale checkout experience.

Feature details

This feature is enabled at the functionality profile with a new Change due configuration option. By default, this is set to Show always to maintain backward compatibility. If a merchant wishes to skip the Change due dialog box at the POS, this setting can be switched to Skip when zero. When set to Skip when zero, the Change due dialog box won't show in the POS for transactions tendered for the exact amount that is due. If the receipt profile in use at the POS includes a gift receipt with print behavior and is set to As required, the Skip change due setting will be ignored because the As required option puts the option to print a gift receipt within the Change due dialog box.