Bug Transparency
In the comments to this post from Scoble this past Thursday on the Visual Studio Data team posting their bug stats, someone named matthew says:
”I think what people would really like to see is a 'known bugs' list in existing products, not a one page summary like this.”
This got me thinking about my days back in product support. Back then, one of the main things we did at ship time in VC++ developer support was to put out a Knowledge Base (KB) article that was basically a list of links to KB articles on all the known bugs we were shipping with in the product - I think just what matthew is asking for. I did some looking up on MSDN and found those articles for VC 4.1, 4.2, and 5.0 but it looks like we stopped doing this after 5.0. I wonder why we stopped...