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Inside Developer Support Engineer

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This post reflects my experiences as Developer Support Engineer for around 22 months.I was a Developer Support Engineer in VC/C# support team.Hopefully this will give some knowledge to others who wonder about what this role is.

Though one expects you to be technically sound and have good communication skills, one should also be passionate about helping others.If you are not interested in helping others, no matter how intelligent you are, succeeding in this role will be difficult.

Other things that you will also learn from this job is,

Commitment - This is one thing that can change your life. Be it for personal or professional life, guys with this quality will definetly score more than others.

When we call a Customer service support, with the expectation of getting some help,If we notice that she/he is willing to help, though he/she is not able to help, we feel good. Though in many occasions, we were are not able to help directly,we ensured that,our customers get the help they wanted with the help of others.

Trust - Any relationship will start with Trust. We feel bad when we don't get help when we want.Again, help can be in the form of giving a feeling that our problem will get resolved.We learned to inform our customers, if there are any delays in we contacting them, as promised. We kept them informed about our back-up person, in case if we are sick,out-of-office.

Customer satisfaction revolves around the above two areas mainly. As a company, Microsoft gives top priority to those qualities and wins customers.They do "everything" for customer.

It is like going to a big management institute and learning how to win customers.To be frank, I started applying those qualities in my personal life also and I can see the difference.

Though,I personally had difficulties working during the night times(Though i sleep during the day time i used to feel like not having enough sleep), missing out colleagues get together parties(If everone goes for party, we will miss customers). Extra effort to keep our customer instantly as far as possible, If I look back and see with what i have gained, I am very happy.

Now that I moved to a different role, thankfully I don't have all those problems. Change is constant, To be happy, we should learn to love the work.

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