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Windows 8.1 Preview Explorer.exe crashes

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After upgrading to Windows 8.1 Preview explorer.exe might crash with an error which looks similar to this:

Faulting application name: explorer.exe, version: 6.3.9431.0, time stamp: 0x51bce434
Faulting module name: dlnashext.dll, version: 12.0.9431.0, time stamp: 0x51bcfb3d
Exception code: 0xc0000005
Fault offset: 0x000000000000d56c
Faulting process id: 0x180c
Faulting application start time: 0x01ce730758420ce9
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\System32\dlnashext.dll
Report Id: a1195f3d-defd-11e2-bea5-f4b7e2e6b5f6

You can disable the DLNA Shell Extension to prevent this from happening. Copy and past the following information into a text file and save it as a .reg file (.e.g “import.reg”).

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked]
"{289AF617-1CC3-42A6-926C-E6A863F0E3BA}"=""

Restart Explorer.exe or your machine afterwards.

Comments

  • Anonymous
    January 01, 2003
    thanks for sharing.

  • Anonymous
    January 01, 2003
    For me it was not the DLNA I was able to leave it in the "Approved" part of the reg.  It was Autodesk inventor 2014.  I removed the app and presto, after a reboot all worked perfectly.  

  • Anonymous
    January 01, 2003
    So erik... how did you plug this script into reg editor.. i dunno how

  • Anonymous
    June 30, 2013
    It worked, thank you very much. Is this something that will be fixed within an windows update you think?

  • Anonymous
    July 01, 2013
    Hi FlaX, I'm not sure, it's a beta product so it might not be fixed until RTM.

  • Anonymous
    July 03, 2013
    Hi, The reason why it is crashing is that you might have a DLNA device in your network that has Special characters, like ":" in the name. Either you remove the device from the network or disable the DLNA sharing of that device.

  • Anonymous
    July 03, 2013
    It works

  • Anonymous
    July 16, 2013
    Worked for me, but the instructions were not very helpful.  I saved a .reg file with the information and then used Registry Editor (by searching for command, running it and entering regedit) to try to import the file.  It didn't work saying it wasn't a registry file.  So, I manually created the string in Registry Editor and all is well.

  • Anonymous
    July 16, 2013
    Hi Erik, just tested it and it does work. After saving the text into notepad to a file called (e.g.) "test.reg" just double-click that file and confirm. There is no need to import from the registry editor.

  • Anonymous
    July 18, 2013
    This "fix" allows me to open and browse folders, but now (almost) all programs crash when I try to "Save As" The only exception I've found is that Notepad appears not to be affected (I am able to create and save new notepad files). Any thoughts on this issue?

  • Anonymous
    July 18, 2013
    Hi Lawrence, can you share some details from the event viewer (if possible to access) on why explorer.exe crashed?

  • Anonymous
    July 22, 2013
    This is not an issue in Windows 8. I hope this issue is fixed in the final release of 8.1.

  • Anonymous
    July 28, 2013
    Thanks so much! Ii can finally access "This PC" now. Thanks!

  • Anonymous
    July 30, 2013
    Thanks, but I remember following the same steps two weeks back, and last Friday it all started over, totally forgot about this fix after I applied it. Bookmarking this page just in case the issue reappears.

  • Anonymous
    August 05, 2013
    Pops up with: Cannot import File LocationExplorer.reg: The specified file is not a registry script. You can only import binary registry files from within the registry editor. Help?

  • Anonymous
    August 14, 2013
    I had a DLNA device attached to the network and I disabled the DLNA sharing and that took care of the issue for me. Thanks Devid!

  • Anonymous
    September 20, 2013
    This worked for me too. Thanks very much.

  • Anonymous
    October 11, 2013
    Thanks fixed my explorer. It didn't crash but it just hangs when right-clicking a file or open the properties using alt-enter.

  • Anonymous
    October 20, 2013
    hey pals, it didnt resolve the issue for me.my explorer keeps crashing every time i open this pc or my documents. please help

  • Anonymous
    November 24, 2013
    Didnt work, i have this problem, but my PC keeps crashing constantly.. without change in whats happening

  • Anonymous
    February 15, 2014
    I followed the instructions but unfortunately it didn't work at all in my win 8.1 pro.

  • Anonymous
    February 24, 2014
    Chozan:
    1) Open notepad
    2) Copy and paste this text:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionShell ExtensionsBlocked]
    "{289AF617-1CC3-42A6-926C-E6A863F0E3BA}"=""

    3) In notepad, save this as "import.reg" (including the quotation marks " ") on e.g. your desktop.
    4) Doubleclick the import.reg on your desktop.
    5) Accept the warning.

  • Anonymous
    February 25, 2014
    The comment has been removed

  • Anonymous
    February 25, 2014
    The comment has been removed

  • Anonymous
    February 28, 2014
    Hi everybody, I have the same problem described HERE. I tried to Write what u told to write but the problem Remain. Maybe someone CAN HELP ME??? THE CORRECT STRING IS:
    "{289AF617-1CC3-42A6-926C-E6A863F0E3BA}"="" . I have to write ALL INSIDE THE [ ] or ALSO the "??????
    Please Help me. THANK U TO ALL
    Giuseppe

  • Anonymous
    February 28, 2014
    Had this same exact issue show up when one of the admins I work with had a DLNA enabled external hard drive on the same VLAN as me. Never tried this, but at least is affected more people than just me. Thanks for providing a fix.

  • Anonymous
    March 21, 2014
    Wer I need to copy this .reg file???

  • Anonymous
    May 01, 2014
    This worked for me too. Thanks very much.

  • Anonymous
    May 01, 2014
    This worked for me too. Thanks very much.

  • Anonymous
    May 04, 2014
    This does NOT work. It has nothing to do with the problem. The cause of the problem can vary system to system and so will the solution. I think the dev team should answer this and release some patch as it is affecting a whole lot of users !

  • Anonymous
    May 08, 2014
    The comment has been removed

  • Anonymous
    May 20, 2014
    Please help what am i to copy nd save please i nid dz crasshin to stop.

  • Anonymous
    July 09, 2014
    Unfortunately it didn't work for me!
    Anyone have an answer yet?

  • Anonymous
    July 16, 2014
    Thank you verry match but i do other think i do what do you do but idelet some thing but i<3you Men

  • Anonymous
    July 23, 2014
    you can also just delete in regedit

  • Anonymous
    July 24, 2014
    I have made a System Restore to when Explorer.exe was working

  • Anonymous
    August 10, 2014
    thnxxx very very much

  • Anonymous
    August 28, 2014
    How to make reg file Dude....

  • Anonymous
    August 30, 2014
    Where should I paste this a.reg text file? plz help

  • Anonymous
    October 21, 2014
    worked for me too, used REGEDIT and searched for DLNA entry in registry path given in this solution. Thanks

  • Anonymous
    November 17, 2014
    My role has previously primarily focused on Microsoft Intune, nowadays it’s more towards our whole Enterprise

  • Anonymous
    February 19, 2015
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  • Anonymous
    January 17, 2017
    wow posted on 2013. 2017 still having the same problem on Windows 8.1 SL.