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CRM 2011 Online latency tool

  • 项目

If you are running CRM 2011 Online we might ask you to provide us some additional information regarding our environment. This tool improves our capabilities for gathering data. It is located at the same relative path off of every organization:
https://OrgURL/tools/diagnostics/diag.aspx

OrgURL = The URL that is used to sign into your CRM 2011 Online organization

 

The tool collects the following data (it has no impact on the client machine):
It runs a couple tests, measuring latency to the datacenter, bandwidth, and performs a few Java script performance tests to measure the CPU/browser performance of the machine.

 
Steps that need to be performed

  1. Launch the tool (via https://OrgURL/tools/diagnostics/diag.aspx) as a user in an Admin role in Dynamics CRM.
  2. Click the Run button for All Tests.
  3. When the tests are complete, click E-Mail Results.
  4. Use the button Copy to Clipboard on the page to paste the results into the E-Mail message that is displayed.
  5. Before you "click send" we strongly recommend that you modify the recipient email address. The information / data makes most sense if it is collected / analyzed in combination with an open support ticket. Therefore we strongly recommend to enter the email address of the support engineer you are working with.

 

Tool screenshot below

image

Greetings from the CRM team

Comments

  • Anonymous
    June 14, 2011
    Danny, is the source of the diagnostics tool available? Graham, Metisc

  • Anonymous
    June 21, 2011
    It would be really great if the tool will be available for on premise deployments!

  • Anonymous
    July 03, 2011
    I agree with Tim, that tool would be great for on premise installation! Please refelect if the tool could be included in a further Update Rollup? Could you please offer the sources? The link above doesn't work anymore.

  • Anonymous
    July 22, 2011
    Great  tool, it did work for me when I ran it on 22nd July 2011 against our CRm Online 2011 instance.  Note you do need to be signed in as CRM adminsitrator for it to work.  Lets hope it will help track down why our open company forms take between 8  and 27 seconds to open from our corporate network.

  • Anonymous
    September 25, 2011
    Scott, Any luck on the tool being used to track down the "slow page form" loading issue for you. We have the  same type issue from time to time and MS doesnt have a clue.

  • Anonymous
    September 26, 2011
    This is now available in Update Rollup 4 for On Premise installations.

  • Anonymous
    October 06, 2011
    Does anyone know what the 'normal' ranges should be for these tests?

  • Anonymous
    October 18, 2011
    The comment has been removed