事件ID 14035 报错： Process Microsoft.Exchange.InfoWorker.Common.Delayed`1[System.String]: MailTips query failed for mailbox <张三>SMTP。如何解决？

Question

工程师您好：

环境中有台mail服务器出现了一次报错id 14035，具体报错信息如下：

消息 : Process Microsoft.Exchange.InfoWorker.Common.Delayed1[System.String]: MailTips query failed for mailbox <张三>SMTP:******@contoso.com. Latency: total:24. The returned exception is: Microsoft.Exchange.Data.Storage.MailboxOfflineException: 无法打开邮箱 /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=mail006/cn=Microsoft System Attendant。 ---> Microsoft.Mapi.MapiExceptionMdbOffline: MapiExceptionMdbOffline: Unable to make connection to the server. (hr=0x80004005, ec=1142) Diagnostic context: Lid: 41192 dwParam: 0x1 Lid: 11223 Lid: 44556 StoreEc: 0x476 Lid: 48104 Lid: 39912 StoreEc: 0x476 Lid: 41192 dwParam: 0x2 Lid: 11223 Lid: 44556 StoreEc: 0x476 Lid: 48104 Lid: 39912 StoreEc: 0x476 Lid: 41192 dwParam: 0x0 Lid: 49064 dwParam: 0x1 Lid: 38439 EMSMDBPOOL.EcPoolConnect called [length=148] Lid: 54823 EMSMDBPOOL.EcPoolConnect returned [ec=0x476][length=20][latency=0] Lid: 16335 StoreEc: 0x476 Lid: 51859 Lid: 33649 StoreEc: 0x476 Lid: 43315 Lid: 58225 StoreEc: 0x476 Lid: 39912 StoreEc: 0x476 Lid: 54129 StoreEc: 0x476 Lid: 50519 Lid: 59735 StoreEc: 0x476 Lid: 59199 Lid: 27356 StoreEc: 0x476 Lid: 65279 Lid: 52465 StoreEc: 0x476 Lid: 60065 Lid: 33777 StoreEc: 0x476 Lid: 59805 Lid: 76543 StoreEc: 0x476 Lid: 19778 Lid: 27970 StoreEc: 0x476 Lid: 17730 Lid: 25922 StoreEc: 0x476 在 Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException) 在 Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException) 在 Microsoft.Mapi.ExRpcConnectionFactory.Create(ExRpcConnectionInfo connectionInfo) 在 Microsoft.Mapi.MapiStore.OpenMapiStore(String serverDn, String userDn, String mailboxDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, String httpProxyServerName, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, Boolean wantRedirect, String& correctServerDN, ClientIdentityInfo clientIdentity, String applicationId, Client xropClient, Boolean wantWebServices, Byte[] clientSessionInfo, TimeSpan connectionTimeout, TimeSpan callTimeout, Byte[] tenantHint) 在 Microsoft.Mapi.MapiStore.OpenMailbox(String serverDn, String userDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, ClientIdentityInfo clientIdentity, String applicationId, Byte[] tenantPartitionHint) 在 Microsoft.Exchange.Data.Storage.MapiAccessor.OpenMailbox(MapiStore linkedStore, String serverDn, String userDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, ClientIdentityInfo clientIdentity, String applicationId, Byte[] tenantPartitionHint) --- 内部异常堆栈跟踪的结尾 --- 在 Microsoft.Exchange.Data.Storage.MapiAccessor.OpenMailbox(MapiStore linkedStore, String serverDn, String userDn, Guid guidMailbox, Guid guidMdb, String userName, String domainName, String password, ConnectFlag connectFlags, OpenStoreFlag storeFlags, CultureInfo cultureInfo, ClientIdentityInfo clientIdentity, String applicationId, Byte[] tenantPartitionHint) 在 Microsoft.Exchange.Data.Storage.MapiStoreFactory.CreateLocalMapiStore(IMapiAccessor mapiAccessor, MapiStore linkedStore, IExchangePrincipal mailboxOwner, ClientSecurityContext authenticationContext, String userLegacyDn, OpenStoreFlag storeFlag, ConnectFlag connectFlag, CultureInfo internalPreferredCulture, String clientInfoString, Byte[] partitionHint) 在 Microsoft.Exchange.Data.Storage.MapiStoreFactory.CreateMapiStore(IMapiAccessor mapiAccessor, MapiStore linkedStore, IExchangePrincipal mailboxOwner, String userLegacyDn, ClientSecurityContext authenticationContext, LogonType logonType, OpenStoreFlag storeFlag, ConnectFlag connectFlag, UnifiedGroupAccess unifiedGroupAccess, RemoteMailboxProperties remoteMailboxProperties, CultureInfo internalPreferredCulture, Boolean nonInteractiveSession, String clientInfoString, Func1 clientSessionInfoFactory) 在 Microsoft.Exchange.Data.Storage.MailboxSession.<>c__DisplayClass218_0.<ForceOpen>b__0() 在 Microsoft.Exchange.Data.Storage.Performance.MailboxOperationPerformanceTracker.RunOperationWithTrackingADAndRpcPerformance[TResult] 在 Microsoft.Exchange.Data.Storage.MailboxSession.ForceOpen(MapiStore linkedStore) 在 Microsoft.Exchange.Data.Storage.MailboxSession.<>c__DisplayClass274_0.<Initialize>b__0() 在 Microsoft.Exchange.Data.Storage.Performance.MailboxOperationPerformanceTracker.RunOperationWithTrackingADAndRpcPerformance(Action method, ActivityOperationType latency, ActivityOperationType adCount, ActivityOperationType adLatency, ActivityOperationType rpcCount, ActivityOperationType rpcLatency, String instance) 在 Microsoft.Exchange.Data.Storage.MailboxSession..ctor(ISessionContext sessionContext, MailboxSession linkedSession, ClientSecurityContext clientAuthenticationContext, LogonType logonType, DelegateLogonUser delegateUser, OpenMailboxSessionFlags flags, ICollection1 mailboxProperties, IList1 foldersToInit, GenericIdentity auxiliaryIdentity, MailboxSessionSharableDataManager sharedDataManager, UnifiedGroupAccess unifiedGroupAccess, IWasclContext wasclContext, IMapiStoreFactory mapiStoreFactory) 在 Microsoft.Exchange.Data.Storage.MailboxSession.Builder.InstantiateSession(ClientSecurityContext authenticationContext, ISessionContext sessionContext, OpenMailboxSessionFlags openSessionFlags) 在 Microsoft.Exchange.Data.Storage.StoreSession.SessionBuilder1.<Build>b__15_0() 在 Microsoft.Exchange.Data.Storage.Performance.MailboxOperationPerformanceTracker.RunOperationWithTrackingADAndRpcPerformance[TResult](Func1 method, ActivityOperationType latency, ActivityOperationType adCount, ActivityOperationType adLatency, ActivityOperationType rpcCount, ActivityOperationType rpcLatency, String instance) 在 Microsoft.Exchange.Data.Storage.StoreSession.SessionBuilder1.Build() 在 Microsoft.Exchange.Data.Storage.Performance.MailboxOperationPerformanceTracker.RunOperationWithTrackingADAndRpcPerformance[TResult](Func1 method, ActivityOperationType latency, ActivityOperationType adCount, ActivityOperationType adLatency, ActivityOperationType rpcCount, ActivityOperationType rpcLatency, String instance) 在 Microsoft.Exchange.Data.Storage.MailboxSession.ConfigurableOpen(IExchangePrincipal mailbox, MailboxAccessInfo accessInfo, CultureInfo cultureInfo, String clientInfoString, LogonType logonType, ICollection1 mailboxProperties, InitializationFlags initFlags, IList1 foldersToInit, IBudget budget, MailboxSessionSharableDataManager sharedDataManager, UnifiedGroupAccess unifiedGroupAccess, IWasclContext wasclContext) 在 Microsoft.Exchange.Data.Storage.MailboxSession.ConfigurableOpen(IExchangePrincipal mailbox, MailboxAccessInfo accessInfo, CultureInfo cultureInfo, String clientInfoString, LogonType logonType, ICollection1 mailboxProperties, InitializationFlags initFlags, IList1 foldersToInit, IBudget budget) 在 Microsoft.Exchange.InfoWorker.Common.MailTips.MailTipsLocalQuery.<>c__DisplayClass5_0.<GetData>b__0() 在 Microsoft.Exchange.InfoWorker.Common.MailTips.MailTipsLocalQuery.RunUnderExceptionHandler(EmailAddress emailAddress, Stopwatch stopwatch, MailTipsQuery mailTipsQuery, MailTipsLocalQueryDelegate method).

时间 : 2025-02-15 09:20:56

显示名称 : mail006

设备 : mail006

事件ID : 14035

严重性 : error

类型 : Application

源 : MSExchange MailTips

日志类型 : Window

请问：

1、此报错有点长，什么原因导致的？

2、只出现了1次，AD和邮件服务都正常，需要关注吗？

3、如果需要关注，如何排查此事件？

感谢您的答复！！！

谢谢

Answer 1

你好，@冉凡瑞

感谢您在 Microsoft Q&A 论坛上提出问题。

我将依次回答你的问题：

1、此报错有点长，什么原因导致的？

从日志信息来看，报错的核心原因是Microsoft.Exchange.Data.Storage.MailboxOfflineException，即无法打开指定邮箱，因为邮箱离线。具体的内部错误是Microsoft.Mapi.MapiExceptionMdbOffline: Unable to make connection to the server（无法连接到服务器）。

具体可能原因包括：

• 服务器mail006无法连接到邮箱数据库。
• 邮箱数据库可能在报错的时间内不可用或离线。
• 临时的网络问题导致无法访问邮箱数据库。
• 邮箱数据库所在的服务器可能正在维护或重启。

2、只出现了1次，AD和邮件服务都正常，需要关注吗？

如果仅出现了一次，且AD（Active Directory）和邮件服务都正常，可能是一个临时性问题。例如，网络不稳定、邮件数据库短时间离线等。通常，这种单次的错误不需要特别关注，但建议记录下来并持续观察是否会再次发生。

3、如果需要关注，如何排查此事件？

步骤 1：检查邮箱数据库状态

Get-MailboxDatabase | ft Name, Server, Mounted

步骤 2：验证存储服务

Get-Service MSExchangeIS

步骤 3：排查网络与 DNS

# 测试服务器间基础连通性（如数据库副本服务器） 
Test-NetConnection <TargetDBServer> -Port 135

检查 DNS 解析是否正常：

Resolve-DnsName mail006.contoso.com

最后检查一下磁盘是否受损。

提示:由于最近论坛进行升级，暂时没有中文的Exchange标签（后续会推出）。如果后续遇到什么问题，你可以在英文论坛进行发表（使用中文在英文论坛发表也可以）。

下面是英文论坛地址：https://learn.microsoft.com/en-us/answers/tags/342/office-exchange-server-management

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