Resources to help troubleshoot solution import errors in Microsoft Dynamics 365

This article provides resources to help you troubleshoot solution import errors in Microsoft Dynamics 365.

Applies to:   Microsoft Dynamics 365
Original KB number:   4468903

Use help link or button

Solution import errors often include a help link or button. Select this option to access a help article specific to the error code, which usually provides relevant troubleshooting steps.

Download Log File

Some solution import errors include a Download Log File button. Use this feature to download the log file and open it in Microsoft Excel. The log file contains detailed information that can help identify the cause of the error.

Try the import again

Some errors might be caused by temporary issues. Retry the import process to see if the error persists.

Community and support

You can also use the information in the error message to search for potential solutions in the Microsoft Learn site or the Microsoft Dynamics 365 Community Forums. If the error persists and you can't resolve the issue, contact Microsoft Support through the Help + Support experience in the Power Platform admin center.