Administer Dynamics 365 Contact Center

Completed

Use the Contact Center admin center app to set up the features in Dynamics 365 Contact Center, such as unified routing, knowledge articles, channels, voice, and customer service representative experience profiles.

The features include:

• Step-by-step guided experience for setting up a channel.
• Search option to easily find the administrator settings for the various features in the app.
• Task-oriented site map.
• Overview pages for each area that list at-a-glance information with deep links to manage features.
• Landing pages per feature with an overview of all the capabilities.
• The site map adapts to the capabilities that are provisioned.

Prerequisites

To configure these features, you must have the System administrator role, and make sure that the System requirements for Dynamics 365 Contact Center are met.

Use Contact Center admin center

The app is automatically installed in all the Dynamics 365 Contact Center organizations. You can sign in to Dynamics 365, and on the apps page, select Contact Center admin center.

For more information, see Use Contact Center admin center.