Azure Edge Hardware Center: Frequently Asked Questions

Azure Edge Hardware Center is a new Azure service that lets you order a variety of hardware or devices from the Azure hybrid portfolio.

For more information, see What is Azure Edge Hardware Center?

Yes. If you ordered your hardware unit through the Edge Hardware Center, you can initiate the return process from the Azure portal.

In the Azure portal, go to your Azure Edge Hardware Center order item resource. In the Overview, go to the top command bar in the right pane and select Return. The return option is only enabled after you've received a device. For more information, see the steps in Return hardware.

Yes. While creating the order, you can input quantity in the Shipping + quantity tab. You can order a maximum of up to 20 units per order. To order more than 20 units at one time, you'll need to create multiple orders.

Yes. While creating the order, you can add multiple shipping addresses in the Shipping + quantity tab. Make sure that all the addresses are within the same country. To ship hardware to addresses across different countries/regions, you'll have to create separate orders.

The Edge Hardware Center service is available in East US, West Europe, and South East Asia for Azure public cloud. However, the region in which the service is created is used to store only the relevant data and this region can be different from the region where the device is shipped.

There are two methods to limit who can order Azure Stack devices:

• For individual permissions, device ordering is limited to users with contributor access to the subscription.
• Use custom roles to restrict access control. For more information, see Azure custom roles and Create an Azure Edge Hardware Center.

Depends. You can cancel an Edge Hardware Center order after it's placed and before it's in Confirmed state. To view the status of your resource, go to Track Edge Hardware Center order.

Depends. If your order is in Placed state, you can cancel the order through the steps in Cancel your order. If the order is already confirmed or in states that are further ahead, you'll need to reach out to adbeops@microsoft.com to request cancellation.

In extreme circumstances where a region is lost because of a significant disaster, Microsoft may initiate a regional failover. No action on your part is required in this case. Your order will be fulfilled through the failover region if it is within the same country or commerce boundary. However, some Azure regions don't have a paired region in the same geographic or commerce boundary. If there's a disaster in any of those regions, you will need to create the Edge Hardware Center order again from a different region that is available. For more information, see Data residency for Azure Stack Edge.

Depends. You can't delete an active order.

• You can delete your order after it's canceled. For more information, see Cancel the order.
• You can delete the order after the hardware is returned to Microsoft and has passed all the inspections. For more information, see Return your order.

Yes. To move the order item resource across subscriptions and resource groups, follow the steps in Move the resource across subscriptions.

If you come across any issues with Edge Hardware Center, Open a ticket with Microsoft Support. Select your problem type as Hardware issues when creating a Support request.

Next steps

• Review What is Azure Edge Hardware Center.
• Manage Azure Edge Hardware Center orders.
• Troubleshoot Azure Edge Hardware Center orders in Azure portal.