Enable and manage SMS in Microsoft Teams
This article is for IT administrators and IT professionals who are administering the Short Message Service (SMS) usage in Microsoft Teams. You can manage SMS for Teams through the Teams admin center.
Prerequisites
Brand and Campaign
To ensure successful enablement of SMS for a Teams Calling Plan phone number, confirm service enablement is configured, as described in the articles Step 1: Create brand and Step 2: Create campaign.
Licensing
To enable Teams users with SMS capabilities, you must assign the following licenses to your users:
- Teams
- Teams Phone
- Microsoft Teams Calling Plan
For more information, see SMS Licensing.
Billing mechanism
A tenant billing mechanism should be in place for SMS consumption overages and must be in place for Pay-as-you-go Calling Plans.
Funding for usage overages is supported either with prepaid Communication Credits using a Microsoft Online Subscription Agreement (MOSA) or with postpaid invoicing using a Microsoft Customer Agreement (MCA). For more information, see SMS overview of usage and billing.
Permissions
As an administrator, you must be assigned one of the following Role-Based Access Control (RBAC) roles:
- Teams Administrator
- Teams Communications Administrator
- Teams Telephony Administrator
For more information about Teams administrator roles, see Use Microsoft Teams administrator roles to manage Teams.
Turn on SMS for a user
To enable SMS in Teams for a user, you must turn on SMS for a user's phone number.
In Teams admin center, navigate to the left side rail, select Voice > Phone numbers > Numbers, and then find and select the number for the user. In the contextual menu just above the list of phone numbers, select Enable SMS.
If the number isn't already assigned to a user, you can assign that number to a user. For more information on number management, see Manage phone numbers for users.
Turn off SMS for a user
To turn off SMS for a user in Teams admin center, navigate to the left side rail, select Voice > Phone numbers > Numbers, and then find and select the number for the user. In the contextual menu just above the list of phone numbers, select Disable SMS.
SMS usage report
To view itemized SMS reporting in Teams admin center, navigate to the left side rail, select Reports & analytics > Usage reports > PSTN and SMS Usage, choose a date range, and select Run report.
For more information, see Microsoft Teams PSTN Usage report.