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Service Order Window

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Specifies data that is related to a specific service order. The data includes information with regard to the whole service order, such as the response time, the order status, and the name and address of the customer. The data also includes details about the items to be serviced, such as serial number, warranty, fault comments, and the items or resources that are used in service work.

The Service Order window contains the following key elements:

  • The service order header, which contains the general service order information from several FastTabs.

  • The service order lines, which contain details about the service items that are being serviced.

  • The Service Lines window, which opens from service order lines. This window contains details about items, resources, costs, or general ledger accounts that are used or changed in connection with the service order.

If the location is not set up to require warehouse handling, then shipping items on service lines occurs when you post the order with the Ship option. For more information, see How to: Post Shipments from Service Orders.

If the location is set up to require warehouse handling, then the shipping and moving of service line items functions in the same ways as for other source documents. The only difference is that service line items can be consumed either externally or internally and therefore they require two different release functions. For more information, see How to: Release Service Line Items to Warehouse Handling.

For information about shipping or moving service line items in locations that require warehouse handling, see How to: Pick Items with Warehouse Picks. For information about how to move service line items in advanced warehousing, see How to: Move Items in Advanced Warehousing. For basic warehousing, see How to: Move Components to an Operation Area in Basic Warehousing.

Tip

For more information on how to navigate in the user interface, see Work with Microsoft Dynamics NAV. For assistance in finding specific pages, see Search.

See Also

Reference

Release Status
Service Header
Service Item Line
Service Item

Other Resources

Change Status
How to: Create Service Orders
How to: Register Spare Parts
How to: Lend Loaners
How to: View Troubleshooting Guidelines
How to: Register Costs for Service Orders
How to: Change Response Times for Service Item Lines
How to: Reallocate Resources Using Service Orders
How to: Create Service Price Adjustments
How to: Post Service Orders
How to: Create Service Orders from Contracts
How to: Register Resource Hours
How to: Allocate Resources Using Service Orders
How to: Receive Loaners
How to: Create Customers within Service Orders
How to: Allocate Resources Using the Dispatch Board
How to: Register Service Item Lines
How to: Create Service Items in Service Orders
Service Order Status and Repair Status
How to: Register Service Order Comments
How to: Post Service Lines
How to: Register Text Lines
How to: Prepare Shipments