How to: Undo Service Consumption

You may need to cancel the consumption on the service order because it was posted by mistake.

To undo posted consumption

1. In the Search box, enter Posted Service Shipments, and then choose the related link.

2. Open the posted service shipment for which the erroneous consumption was posted.

3. On the Lines FastTab, choose Actions, choose Shipment, and then choose Service Shipment Lines.

4. In the Posted Service Shipment Lines window, select the lines containing the incorrect consumption. On the Actions tab, in the Functions group, choose Undo Consumption.

A balancing service shipment line is inserted with negative values in the quantity fields for the selected lines.

Note

You will not be able to undo the service consumption if the service order has already been closed. It is also impossible to undo consumption that has been posted to the Jobs area, meaning there are job ledger entries linked to this consumption.

See Also

Tasks

How to: Undo Service Shipments
How to: Register Service Operations