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Uninstall, change, or repair Microsoft Dynamics CRM Server 2013

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Applies To: Dynamics CRM 2013

To perform Microsoft Dynamics CRM Server 2013 maintenance, select from the following options that are available. Before selecting an option, you must start Programs and Features in Control Panel.

  • Log on to the computer where the Microsoft Dynamics CRM application is installed. Then, start Programs and Features in Control Panel.

  • Uninstall. Selecting this option will remove Microsoft Dynamics CRM Server 2013 from the computer. To do this, right-click Microsoft Dynamics CRM Server 2013, click Uninstall/Change, select Uninstall to remove Microsoft Dynamics CRM Server 2013, and then click Uninstall. Follow the instructions that are on the screen.

    Important

    The Microsoft Dynamics CRM uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Microsoft Dynamics CRM website (when the website is not created by Microsoft Dynamics CRM Server Setup). Those components must be removed manually.

  • Configure. To add or remove one or more Microsoft Dynamics CRM server roles, right-click Microsoft Dynamics CRM Server 2013, click Uninstall/Change, select Configure, and then click Next. Follow the instructions that are on the screen to select or clear one or more server roles. More information: Microsoft Dynamics CRM server roles

  • Repair. To repair a Microsoft Dynamics CRM Server 2013 installation, right-click Microsoft Dynamics CRM Server 2013, click Uninstall/Change, select Repair, and then click Next. Follow the instructions that are on the screen.

    Note

    Repairing a Microsoft Dynamics CRM Server 2013 installation reinstalls the program files. It has no effect on the databases. To recover from Microsoft Dynamics CRM database problems, you must restore the MSCRM_CONFIG and OrganizationName_MSCRM databases. For information about database backup and failure recovery, see Backing up SQL Server, including Reporting Services.

Components not removed during a Microsoft Dynamics CRM Server 2013 uninstall

The following system components, although installed during Microsoft Dynamics CRM Server Setup, are not removed when you uninstall Microsoft Dynamics CRM Server 2013.

Windows role services:

  • Web Server Role Services

    • Static Content

    • Default Document

    • Directory Browsing

    • HTTP Errors

    • ASP.NET

    • Microsoft .NET Framework Extensibility

    • ISAPI Extensions

    • ISAPI Filters

    • HTTP Logging

    • Request Monitor

    • Windows Authentication

    • Request Filtering

    • Static Content Compression

    • Dynamic Content Compression

    • IIS Management Console

    • IIS 6 Metabase Compatibility

  • File services role services:

    • Indexing Service (named Windows Search in Windows Server 2012)

  • Windows features:

    • Microsoft .NET Framework

    • HTTP Activation

    • Windows PowerShell

    • Windows Process Activation

See Also

Uninstall, repair, and change Microsoft Dynamics CRM
Uninstall or repair Microsoft Dynamics CRM 2013 Reporting Extensions