msdyn_ocliveworkitem entity reference
Artikel 07/26/2024
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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Tracks the interaction between the agents and customer
Added by : Omnichannel – Base Solution
Messages
Message
Web API Operation
SDK Assembly
Assign
PATCH [org URI ]/api/data/v9.0/msdyn_ocliveworkitems(activityid )Update ownerid
property.
AssignRequest
BulkRetain
BulkRetain Action
Microsoft.Crm.Sdk.Messages.BulkRetainRequest
CCaaS_AcceptConversation
"Microsoft.Dynamics.CRM.CCaaS_AcceptConversation
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AgentEndConversation
Microsoft.Dynamics.CRM.CCaaS_AgentEndConversation
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_AssignConversation
Microsoft.Dynamics.CRM.CCaaS_AssignConversation
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_CloseConsult
Microsoft.Dynamics.CRM.CCaaS_CloseConsult
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ConversationTimeout
Microsoft.Dynamics.CRM.CCaaS_ConversationTimeout
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSecondaryChannel
Microsoft.Dynamics.CRM.CCaaS_EndSecondaryChannel?text=CCaaS_EndSecondaryChannel
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_EndSession
Microsoft.Dynamics.CRM.CCaaS_EndSession?text=CCaaS_EndSession Action Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_ForceCloseConversation
Microsoft.Dynamics.CRM.CCaaS_ForceCloseConversation?text=CCaaS_ForceCloseConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetAgentsForConsultAndTransfer
Microsoft.Dynamics.CRM.CCaaS_GetAgentsForConsultAndTransfer?text=CCaaS_GetAgentsForConsultAndTransfer Function
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_GetClientLWIContext
Microsoft.Dynamics.CRM.CCaaS_GetClientLWIContext?text=CCaaS_GetClientLWIContext Function
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsult
Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsult?text=CCaaS_InitiateAgentConsult Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentConsultExternal
Microsoft.Dynamics.CRM.CCaaS_InitiateAgentConsultExternal?text=CCaaS_InitiateAgentConsultExternal Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransfer
Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransfer?text=CCaaS_InitiateAgentTransfer Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferBySupervisor
Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferBySupervisor?text=CCaaS_InitiateAgentTransferBySupervisor Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateAgentTransferExternal
Microsoft.Dynamics.CRM.CCaaS_InitiateAgentTransferExternal?text=CCaaS_InitiateAgentTransferExternal Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueAssignment
Microsoft.Dynamics.CRM.CCaaS_InitiateQueueAssignment?text=CCaaS_InitiateQueueAssignment Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_InitiateQueueTransfer
Microsoft.Dynamics.CRM.CCaaS_InitiateQueueTransfer?text=CCaaS_InitiateQueueTransfer Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_JoinConversation
Microsoft.Dynamics.CRM.CCaaS_JoinConversation?text=CCaaS_JoinConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_LeavePublicConsult
Microsoft.Dynamics.CRM.CCaaS_LeavePublicConsult?text=CCaaS_LeavePublicConsult Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_MonitorConversation
Microsoft.Dynamics.CRM.CCaaS_MonitorConversation?text=CCaaS_MonitorConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_PickConversation
Microsoft.Dynamics.CRM.CCaaS_PickConversation?text=CCaaS_PickConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RaiseSecondaryChannelEvent
Microsoft.Dynamics.CRM.CCaaS_RaiseSecondaryChannelEvent?text=CCaaS_RaiseSecondaryChannelEvent Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejectConversation
Microsoft.Dynamics.CRM.CCaaS_RejectConversation?text=CCaaS_RejectConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_RejoinConversation
Microsoft.Dynamics.CRM.CCaaS_RejoinConversation?text=CCaaS_RejoinConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
CCaaS_StartSecondaryChannel
Microsoft.Dynamics.CRM.CCaaS_StartSecondaryChannel?text=CCaaS_StartSecondaryChannel Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
Create
POST [org URI ]/api/data/v9.0/msdyn_ocliveworkitems See Create
CreateRequest or Create
CreateMultiple
CreateMultiple Action
CreateMultipleRequest
Delete
DELETE [org URI ]/api/data/v9.0/msdyn_ocliveworkitems(activityid ) See Delete
DeleteRequest or Delete
GrantAccess
GrantAccess Action
GrantAccessRequest
IsValidStateTransition
IsValidStateTransition Function
IsValidStateTransitionRequest
ModifyAccess
ModifyAccess Action
ModifyAccessRequest
msdyn_GetCaseSuggestionsForConversation
Microsoft.Dynamics.CRM.msdyn_GetCaseSuggestionsForConversation?text=msdyn_GetCaseSuggestionsForConversation Action
Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
PurgeRetainedContent
PurgeRetainedContent Action
Microsoft.Crm.Sdk.Messages.PurgeRetainedContentRequest
Restore
Restore Action
Microsoft.Crm.Sdk.Messages.RestoreRequest
Retain
Retain Action
Microsoft.Crm.Sdk.Messages.RetainRequest
Retrieve
GET [org URI ]/api/data/v9.0/msdyn_ocliveworkitems(activityid ) See Retrieve
RetrieveRequest or Retrieve
RetrieveMultiple
GET [org URI ]/api/data/v9.0/msdyn_ocliveworkitems See Query Data
RetrieveMultipleRequest or RetrieveMultiple
RetrievePrincipalAccess
RetrievePrincipalAccess Function
RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
RetrieveSharedPrincipalsAndAccess Function
RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
RevokeAccess Action
RevokeAccessRequest
RollbackRetain
RollbackRetain Action
Microsoft.Crm.Sdk.Messages.RollbackRetainRequest
SetState
PATCH [org URI ]/api/data/v9.0/msdyn_ocliveworkitems(activityid )Update statecode
and statuscode
properties.
SetStateRequest
Update
PATCH [org URI ]/api/data/v9.0/msdyn_ocliveworkitems(activityid ) See Update
UpdateRequest or Update
UpdateMultiple
UpdateMultiple Action
UpdateMultipleRequest
ValidateRetentionConfig
ValidateRetentionConfig Action
Microsoft.Crm.Sdk.Messages.ValidateRetentionConfigRequest
Properties
Property
Value
CollectionSchemaName
msdyn_ocliveworkitems
DisplayCollectionName
Conversations
DisplayName
Conversation
EntitySetName
msdyn_ocliveworkitems
IsBPFEntity
False
LogicalCollectionName
msdyn_ocliveworkitems
LogicalName
msdyn_ocliveworkitem
OwnershipType
UserOwned
PrimaryIdAttribute
activityid
PrimaryNameAttribute
subject
SchemaName
msdyn_ocliveworkitem
Writable columns/attributes
These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
ActivityAdditionalParams
Property
Value
Description
Additional information provided by the external application as JSON. For internal use only.
DisplayName
Activity Additional Parameters
Format
TextArea
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
activityadditionalparams
MaxLength
8192
RequiredLevel
None
Type
Memo
ActivityId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the activity.
DisplayName
Activity
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
activityid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
ActualDurationMinutes
Property
Value
Description
Actual duration of the activity in minutes.
DisplayName
Actual Duration
Format
Duration
IsValidForForm
True
IsValidForRead
True
LogicalName
actualdurationminutes
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
ActualEnd
Property
Value
DateTimeBehavior
UserLocal
Description
Actual end time of the activity.
DisplayName
Actual End
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
actualend
RequiredLevel
None
Type
DateTime
ActualStart
Property
Value
DateTimeBehavior
UserLocal
Description
Actual start time of the activity.
DisplayName
Actual Start
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
actualstart
RequiredLevel
None
Type
DateTime
BCC
Added by : Active Solution Solution
Property
Value
Description
Blind Carbon-copy (bcc) recipients of the activity.
DisplayName
BCC
IsValidForForm
True
IsValidForRead
True
LogicalName
bcc
RequiredLevel
None
Targets
account,contact,lead,systemuser
Type
PartyList
CC
Added by : Active Solution Solution
Property
Value
Description
Carbon-copy (cc) recipients of the activity.
DisplayName
CC
IsValidForForm
True
IsValidForRead
True
LogicalName
cc
RequiredLevel
None
Targets
account,contact,lead,systemuser
Type
PartyList
Property
Value
Description
Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only.
DisplayName
Social Channel
IsValidForForm
False
IsValidForRead
True
LogicalName
community
RequiredLevel
None
Type
Picklist
Value
Label
0
Other
1
Facebook
2
Twitter
3
Line
4
Wechat
5
Cortana
6
Direct Line
7
Microsoft Teams
8
Direct Line Speech
9
Email
10
GroupMe
11
Kik
12
Telegram
13
Skype
14
Slack
15
WhatsApp
16
Apple Messages For Business
17
Google's Business Messages
Customers
Added by : Active Solution Solution
Property
Value
Description
Customer with which the activity is associated.
DisplayName
Customers
IsValidForForm
True
IsValidForRead
True
LogicalName
customers
RequiredLevel
None
Targets
account,contact
Type
PartyList
DeliveryPriorityCode
Property
Value
Description
Priority of delivery of the activity to the email server.
DisplayName
Delivery Priority
IsValidForForm
True
IsValidForRead
True
IsValidForUpdate
False
LogicalName
deliveryprioritycode
RequiredLevel
None
Type
Picklist
DeliveryPriorityCode Choices/Options
Value
Label
0
Low
1
Normal
2
High
Description
Property
Value
Description
Description of the activity.
DisplayName
Description
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
description
MaxLength
2000
RequiredLevel
None
Type
Memo
ExchangeItemId
Property
Value
Description
The message id of activity which is returned from Exchange Server.
DisplayName
Exchange Item ID
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
exchangeitemid
MaxLength
200
RequiredLevel
None
Type
String
ExchangeWebLink
Property
Value
Description
Shows the web link of Activity of type email.
DisplayName
Exchange WebLink
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
exchangeweblink
MaxLength
1250
RequiredLevel
None
Type
String
From
Added by : Active Solution Solution
Property
Value
Description
Person who the activity is from.
DisplayName
From
IsValidForForm
True
IsValidForRead
True
LogicalName
from
RequiredLevel
None
Targets
account,contact,lead,systemuser
Type
PartyList
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
IsBilled
Property
Value
Description
Information regarding whether the activity was billed as part of resolving a case.
DisplayName
Is Billed
IsValidForForm
False
IsValidForRead
True
LogicalName
isbilled
RequiredLevel
None
Type
Boolean
IsBilled Choices/Options
DefaultValue : False
IsMapiPrivate
Property
Value
Description
For internal use only.
DisplayName
Is Private
IsValidForForm
False
IsValidForRead
True
LogicalName
ismapiprivate
RequiredLevel
None
Type
Boolean
IsMapiPrivate Choices/Options
DefaultValue : False
IsWorkflowCreated
Property
Value
Description
Information regarding whether the activity was created from a workflow rule.
DisplayName
Is Workflow Created
IsValidForForm
False
IsValidForRead
True
LogicalName
isworkflowcreated
RequiredLevel
None
Type
Boolean
IsWorkflowCreated Choices/Options
DefaultValue : False
LastOnHoldTime
Added by : Active Solution Solution
Property
Value
DateTimeBehavior
UserLocal
Description
Contains the date and time stamp of the last on hold time.
DisplayName
Last On Hold Time
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
lastonholdtime
RequiredLevel
None
Type
DateTime
LeftVoiceMail
Property
Value
Description
Left the voice mail
DisplayName
Left Voice Mail
IsValidForForm
True
IsValidForRead
True
LogicalName
leftvoicemail
RequiredLevel
None
Type
Boolean
LeftVoiceMail Choices/Options
DefaultValue : False
msdyn_activeagentassignedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when last agent was assigned to the conversation
DisplayName
Active Agent Assigned On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_activeagentassignedon
RequiredLevel
None
Type
DateTime
msdyn_activeagentid
Property
Value
Description
Indicates the agent currently assigned to the conversation or last assigned agent for a closed conversation. It is populated as empty or null if the customer(C2) ends or is disconnected before the agent accepts conversation.
DisplayName
Active Agent
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_activeagentid
RequiredLevel
None
Targets
systemuser
Type
Lookup
msdyn_activesessionparticipantid
Property
Value
Description
DisplayName
Active session participant
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_activesessionparticipantid
RequiredLevel
None
Targets
msdyn_sessionparticipant
Type
Lookup
msdyn_averageresponsetimeinmsadjforoh
Added by : Insights for Omnichannel for Customer Service Solution
Property
Value
Description
Average time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName
Conversation average response time
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_averageresponsetimeinmsadjforoh
MaxValue
100000000000
MinValue
-100000000000
Precision
2
RequiredLevel
None
Type
Decimal
msdyn_cdsqueueid
Property
Value
Description
Unique identifier for Queue associated with Conversation.
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_cdsqueueid
RequiredLevel
None
Targets
queue
Type
Lookup
msdyn_channel
Property
Value
Description
The channel(s) in the conversation.
DisplayName
Channel
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_channel
RequiredLevel
None
Type
MultiSelectPicklist
msdyn_channel Choices/Options
Value
Label
192350000
Entity Records
msdyn_channelinstanceid
Property
Value
Description
Unique identifier to identify the app to which this conversation belogs to.
DisplayName
Channel Instance ID
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_channelinstanceid
RequiredLevel
None
Targets
msdyn_channelinstance
Type
Lookup
msdyn_channelproviderName
Property
Value
Description
Channel Provider Name.
DisplayName
Channel Provider Name
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_channelproviderName
MaxLength
200
RequiredLevel
None
Type
Memo
msdyn_closedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was closed
DisplayName
Closed On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_closedon
RequiredLevel
None
Type
DateTime
msdyn_conversationfirstwaittimeinseconds
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
Time in seconds conversation spend to be accepted
DisplayName
Conversation First Wait Time In Seconds
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationfirstwaittimeinseconds
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_conversationhandletimeinseconds
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Conversation Handle Time In Seconds
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationhandletimeinseconds
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_conversationholdtimeinseconds
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Conversation Hold Time In Seconds
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationholdtimeinseconds
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_ConversationSummaryField
Property
Value
Description
Field to bind conversation summary control
DisplayName
Conversation summary field
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationsummaryfield
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_conversationtalktimeinseconds
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Conversation Talk Time In Seconds
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationtalktimeinseconds
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_conversationwrapuptimeinseconds
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Conversation Wrap Up Time In Seconds
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_conversationwrapuptimeinseconds
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_copilotengaged
Added by : msdyn_OCIntelligence Solution
Property
Value
Description
DisplayName
Copilot Engaged
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_copilotengaged
RequiredLevel
None
Type
Boolean
msdyn_copilotengaged Choices/Options
DefaultValue : False
msdyn_createdon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the activity was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_createdon
RequiredLevel
None
Type
DateTime
msdyn_customer
Property
Value
Description
Customer with which the activity is associated.
DisplayName
Customer
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customer
RequiredLevel
None
Targets
account,contact
Type
Customer
msdyn_customerIdType
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customeridtype
RequiredLevel
None
Type
EntityName
msdyn_customerlanguageid
Property
Value
Description
The language of the customer in this conversation.
DisplayName
Customer Language
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customerlanguageid
RequiredLevel
None
Targets
msdyn_oclanguage
Type
Lookup
msdyn_customerlocale
Property
Value
Description
The locale of the customer participated in this conversation.
DisplayName
Customer Locale
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customerlocale
MaxLength
100
RequiredLevel
None
Type
String
msdyn_customersentimentlabel
Property
Value
Description
Customer Sentiment Label powered by Sentiment Service
DisplayName
Customer Sentiment
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customersentimentlabel
RequiredLevel
None
Type
Picklist
msdyn_customersentimentlabel Choices/Options
Value
Label
0
N/A
7
Very negative
8
Negative
9
Slightly negative
10
Neutral
11
Slightly positive
12
Positive
13
Very positive
msdyn_dailytopicid
Property
Value
Description
Look up to daily topic entity.
DisplayName
TopicID
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_dailytopicid
RequiredLevel
None
Targets
msdyn_ocsentimentdailytopic
Type
Lookup
msdyn_effortpredictionresult
Added by : Omnichannel - Intelligent Effort Routing Solution
Property
Value
Description
DisplayName
Effort prediction result
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_effortpredictionresult
RequiredLevel
None
Targets
msdyn_effortpredictionresult
Type
Lookup
msdyn_escalationcount
Property
Value
Description
Number of times conversation was escalated to Supervisor i.e. transferred to Supervisor
DisplayName
Escalation Count
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_escalationcount
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_externalcontext
Property
Value
Description
External context captured.
DisplayName
External context
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_externalcontext
RequiredLevel
None
Targets
msdyn_ocexternalcontext
Type
Lookup
msdyn_firstresponsetimeinmsadjforoh
Added by : Insights for Omnichannel for Customer Service Solution
Property
Value
Description
Time it took to respond to customer, excluding agent's out of operating hours (OOOH)
DisplayName
Conversation first response time
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_firstresponsetimeinmsadjforoh
MaxValue
100000000000
MinValue
-100000000000
Precision
2
RequiredLevel
None
Type
Decimal
msdyn_firstwaitstartedon
Added by : Omnichannel Conversation Extension Solution
Property
Value
DateTimeBehavior
UserLocal
Description
Time when conversation started waiting to be assigned
DisplayName
First Wait Started On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_firstwaitstartedon
RequiredLevel
None
Type
DateTime
msdyn_initiatedon
Property
Value
DateTimeBehavior
UserLocal
Description
Time when conversation was initiated
DisplayName
Initiated On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_initiatedon
RequiredLevel
None
Type
DateTime
msdyn_intent
Added by : Omnichannel - Intent based routing Solution
Property
Value
Description
Intent of Conversation
DisplayName
Intent of Conversation
FormatName
TextArea
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_intent
MaxLength
500
RequiredLevel
None
Type
String
msdyn_isabandoned
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Is Abandoned
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_isabandoned
RequiredLevel
None
Type
Boolean
msdyn_isabandoned Choices/Options
DefaultValue : False
msdyn_isagentaccepted
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Is Agent Accepted
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_isagentaccepted
RequiredLevel
None
Type
Boolean
msdyn_isagentaccepted Choices/Options
DefaultValue : False
msdyn_isagentsession
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Is Agent Session
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_isagentsession
RequiredLevel
None
Type
Boolean
msdyn_isagentsession Choices/Options
DefaultValue : True
msdyn_isoutbound
Property
Value
Description
Indicates if its an outbound Conversation
DisplayName
Outbound Conversation
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_isoutbound
RequiredLevel
None
Type
Boolean
msdyn_isoutbound Choices/Options
DefaultValue : False
msdyn_IssueId
Added by : Omnichannel – Base for Dynamics 365 Applications Solution
Property
Value
Description
Unique identifier for Case associated with Conversation.
DisplayName
Issue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_issueid
RequiredLevel
None
Targets
incident
Type
Lookup
msdyn_lastsessionid
Property
Value
Description
Last agent session
DisplayName
Last Session
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_lastsessionid
RequiredLevel
None
Targets
msdyn_ocsession
Type
Lookup
msdyn_liveworkstreamid
Property
Value
Description
Work stream associated to the conversation
DisplayName
Work stream
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_liveworkstreamid
RequiredLevel
None
Targets
msdyn_liveworkstream
Type
Lookup
msdyn_liveworkstreamnotificationdata
Property
Value
Description
LiveWorkStream notification data provided as JSON. For internal use only.
DisplayName
LiveWorkStream Notification Data
Format
TextArea
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_liveworkstreamnotificationdata
MaxLength
8192
RequiredLevel
None
Type
Memo
msdyn_modifiedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was last modified
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_modifiedon
RequiredLevel
None
Type
DateTime
msdyn_ocliveworkitemid
Property
Value
Description
Unique Id of conversation
DisplayName
ConversationId
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_ocliveworkitemid
MaxLength
100
RequiredLevel
None
Type
String
msdyn_overflowtransfercount
Added by : Dynamics 365 UR OmnichanelBase Dependency Solution
Property
Value
Description
Number of times work item got transferred to another queue due to overflow
DisplayName
Overflow Transfer Count
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_overflowtransfercount
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_queueid
Property
Value
Description
Unique identifier for msdyn_omnichannelqueue associated with Conversation
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_queueid
RequiredLevel
None
Targets
msdyn_omnichannelqueue
Type
Lookup
msdyn_queueitemid
Property
Value
Description
Queue item associated with the conversation
DisplayName
Queue item
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_queueitemid
RequiredLevel
None
Targets
queueitem
Type
Lookup
msdyn_routableobjectid
Property
Value
Description
Unique identifier of the routed record. Records are of those entities enabled for Unified Routing and have at least one Workstream created. For internal use only.
DisplayName
Routed record
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_routableobjectid
RequiredLevel
None
Targets
task
Type
Lookup
msdyn_routableobjectidIdType
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_routableobjectididtype
RequiredLevel
None
Type
EntityName
msdyn_routableobjectlogicalname
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
DisplayName
Record routing routable object type
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_routableobjectlogicalname
MaxLength
500
RequiredLevel
None
Type
String
msdyn_socialprofileid
Property
Value
Description
Lookup for the Social Profile Entity Record.
DisplayName
Social Profile
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_socialprofileid
RequiredLevel
None
Targets
socialprofile
Type
Lookup
msdyn_startedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was started
DisplayName
Started On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_startedon
RequiredLevel
None
Type
DateTime
msdyn_statereason
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
Reason for conversation for being in the current state
DisplayName
State Reason
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statereason
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_statuschangereason
Added by : Omnichannel Conversation Extension Solution
Property
Value
Description
Reason for conversation status change
DisplayName
Status change reason
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statuschangereason
RequiredLevel
None
Type
Picklist
msdyn_statuschangereason Choices/Options
Value
Label
192350001
AwaitingAgentAssignment
192350002
AwaitingAgentAcceptance
192350003
InConversation
192350004
AwaitingCustomerResponse
192350005
AgentMovedToWrapUp
192350006
CustomerDisconnectedOrLeftActiveConversation
192350007
CutomerMovedToWrapUp
192350008
ConversationEndedByAgent
192350009
AutoClosedFromWaitingState
192350010
AutoClosedBySystem
192350011
ClosedDueToOverflow
192350012
CustomerDisconnectedOrLeftOpenConversation
192350013
ConversationEndedByBot
192350014
ClosedDueToFailure
192350015
ForceClosedBySupervisor
192350016
ClosedInDataverseDirectlyByAdmin
192350017
AssignedBySupervisor
msdyn_statusupdatedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation status was last modified
DisplayName
Status Updated On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statusupdatedon
RequiredLevel
None
Type
DateTime
msdyn_thirdpartyconversation
Property
Value
Description
Third Party Conversation
DisplayName
Third Party Conversation
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_thirdpartyconversation
RequiredLevel
None
Type
Boolean
msdyn_thirdpartyconversation Choices/Options
DefaultValue : False
msdyn_TimelineControlField
Property
Value
Description
Field to bind Timelinewall control
DisplayName
Timeline Control Field
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_timelinecontrolfield
MaxLength
2000
RequiredLevel
None
Type
Memo
msdyn_title
Property
Value
Description
Conversation Title
DisplayName
Title
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_title
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_TranscriptControl
Property
Value
Description
Placeholder for Transcript Control
DisplayName
Chat Transcript
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_transcriptcontrol
MaxLength
100
RequiredLevel
None
Type
String
msdyn_transfercount
Property
Value
Description
Number of times the conversation was transferred
DisplayName
Transfer Count
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_transfercount
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_urcustomersentimentkeywords
Added by : Omnichannel - Sentiment prediction-based routing Solution
Property
Value
Description
UR Customer Sentiment Keywords
DisplayName
UR Customer Sentiment Keywords
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_urcustomersentimentkeywords
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_urcustomersentimentlabel
Added by : Omnichannel - Sentiment prediction-based routing Solution
Property
Value
Description
DisplayName
Sentiment Category
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_urcustomersentimentlabel
RequiredLevel
None
Type
Picklist
msdyn_urcustomersentimentlabel Choices/Options
Value
Label
0
N/A
7
Very negative
8
Negative
9
Slightly negative
10
Neutral
11
Slightly positive
12
Positive
13
Very positive
msdyn_urcustomersentimentscore
Added by : Omnichannel - Sentiment prediction-based routing Solution
Property
Value
Description
UR Customer Sentiment Score
DisplayName
UR Customer Sentiment Score
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_urcustomersentimentscore
MaxValue
100
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_workstreamworkdistributionmode
Property
Value
Description
Work distribution mode of the associated work stream
DisplayName
Work distribution mode
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_workstreamworkdistributionmode
RequiredLevel
None
Type
Picklist
msdyn_workstreamworkdistributionmode Choices/Options
Value
Label
192350000
Push
192350001
Pick
msdyn_wrapupinitiatedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation end
DisplayName
Wrap-up Status Intiated On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_wrapupinitiatedon
RequiredLevel
None
Type
DateTime
OptionalAttendees
Added by : Active Solution Solution
Property
Value
Description
List of optional attendees for the activity.
DisplayName
Optional Attendees
IsValidForForm
True
IsValidForRead
True
LogicalName
optionalattendees
RequiredLevel
None
Targets
account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type
PartyList
Organizer
Added by : Active Solution Solution
Property
Value
Description
Person who organized the activity.
DisplayName
Organizer
IsValidForForm
True
IsValidForRead
True
LogicalName
organizer
RequiredLevel
None
Targets
systemuser
Type
PartyList
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user or team who owns the activity.
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
Partners
Added by : Active Solution Solution
Property
Value
Description
Outsource vendor with which activity is associated.
DisplayName
Outsource Vendors
IsValidForForm
True
IsValidForRead
True
LogicalName
partners
RequiredLevel
None
Targets
account,contact
Type
PartyList
PriorityCode
Property
Value
Description
Priority of the activity.
DisplayName
Priority
IsValidForForm
True
IsValidForRead
True
LogicalName
prioritycode
RequiredLevel
None
Type
Picklist
PriorityCode Choices/Options
Value
Label
0
Low
1
Normal
2
High
ProcessId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the Process.
DisplayName
Process
IsValidForForm
False
IsValidForRead
True
LogicalName
processid
RequiredLevel
None
Type
Uniqueidentifier
RegardingObjectId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the object with which the activity is associated.
DisplayName
Regarding
IsValidForForm
True
IsValidForRead
True
LogicalName
regardingobjectid
RequiredLevel
None
Targets
account,adx_invitation,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,contact,contract,entitlement,entitlementtemplate,incident,interactionforemail,invoice,knowledgearticle,knowledgebaserecord,lead,msdyn_customerasset,msdyn_playbookinstance,msdyn_postalbum,msdyn_salessuggestion,msdyn_swarm,mspp_adplacement,mspp_pollplacement,mspp_publishingstatetransitionrule,mspp_redirect,mspp_shortcut,mspp_website,opportunity,quote,salesorder,site
Type
Lookup
RegardingObjectIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
regardingobjectidname
MaxLength
400
RequiredLevel
None
Type
String
RegardingObjectIdYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
regardingobjectidyominame
MaxLength
400
RequiredLevel
None
Type
String
RegardingObjectTypeCode
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
regardingobjecttypecode
RequiredLevel
None
Type
EntityName
RequiredAttendees
Added by : Active Solution Solution
Property
Value
Description
List of required attendees for the activity.
DisplayName
Required Attendees
IsValidForForm
True
IsValidForRead
True
LogicalName
requiredattendees
RequiredLevel
None
Targets
account,contact,entitlement,equipment,knowledgearticle,lead,msdyn_salessuggestion,queue,systemuser,unresolvedaddress
Type
PartyList
Resources
Added by : Active Solution Solution
Property
Value
Description
Users or facility/equipment that are required for the activity.
DisplayName
Resources
IsValidForForm
True
IsValidForRead
True
LogicalName
resources
RequiredLevel
None
Targets
equipment,systemuser
Type
PartyList
ScheduledDurationMinutes
Property
Value
Description
Scheduled duration of the activity, specified in minutes.
DisplayName
Scheduled Duration
Format
Duration
IsValidForForm
True
IsValidForRead
True
LogicalName
scheduleddurationminutes
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
ScheduledEnd
Property
Value
DateTimeBehavior
UserLocal
Description
Scheduled end time of the activity.
DisplayName
Due Date
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
scheduledend
RequiredLevel
None
Type
DateTime
ScheduledStart
Property
Value
DateTimeBehavior
UserLocal
Description
Scheduled start time of the activity.
DisplayName
Start Date
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
scheduledstart
RequiredLevel
None
Type
DateTime
ServiceId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of an associated service.
DisplayName
Service
IsValidForForm
False
IsValidForRead
True
LogicalName
serviceid
RequiredLevel
None
Targets
service
Type
Lookup
SLAId
Added by : Active Solution Solution
Property
Value
Description
Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName
SLA
IsValidForForm
True
IsValidForRead
True
LogicalName
slaid
RequiredLevel
None
Targets
sla
Type
Lookup
SortDate
Property
Value
DateTimeBehavior
UserLocal
Description
Shows the date and time by which the activities are sorted.
DisplayName
Sort Date
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
sortdate
RequiredLevel
None
Type
DateTime
StageId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the Stage.
DisplayName
Process Stage
IsValidForForm
False
IsValidForRead
True
LogicalName
stageid
RequiredLevel
None
Type
Uniqueidentifier
StateCode
Property
Value
Description
State of the conversation record
DisplayName
State
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
StateCode Choices/Options
Value
Label
DefaultStatus
InvariantName
0
Open
1
Open
1
Closed
4
Closed
2
Resolved
6
Resolved
3
Scheduled
7
Scheduled
4
Wrap-up (Deprecated)
5
Wrap-up (Deprecated)
StatusCode
Property
Value
Description
Reason for the status of the activity.
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
StatusCode Choices/Options
Value
Label
State
1
Open
0
2
Active
0
3
Waiting
0
4
Closed
1
5
Wrap-up
0
6
Resolved
2
7
Scheduled
3
Subject
Property
Value
Description
Subject associated with the activity.
DisplayName
Subject
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
subject
MaxLength
200
RequiredLevel
ApplicationRequired
Type
String
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
To
Added by : Active Solution Solution
Property
Value
Description
Person who is the receiver of the activity.
DisplayName
To
IsValidForForm
True
IsValidForRead
True
LogicalName
to
RequiredLevel
None
Targets
account,contact,lead,systemuser
Type
PartyList
TransactionCurrencyId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the currency associated with the activitypointer.
DisplayName
Currency
IsValidForForm
True
IsValidForRead
True
LogicalName
transactioncurrencyid
RequiredLevel
None
Targets
transactioncurrency
Type
Lookup
TraversedPath
Added by : Active Solution Solution
Property
Value
Description
For internal use only.
DisplayName
Traversed Path
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
traversedpath
MaxLength
1250
RequiredLevel
None
Type
String
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only columns/attributes
These columns/attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
ActivityTypeCode
Property
Value
Description
Type of activity.
DisplayName
Activity Type
IsValidForForm
False
IsValidForRead
True
LogicalName
activitytypecode
RequiredLevel
SystemRequired
Type
EntityName
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the activity.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
None
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the activity was created.
DisplayName
Date Created
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the activitypointer.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
None
Type
String
DeliveryLastAttemptedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the delivery of the activity was last attempted.
DisplayName
Date Delivery Last Attempted
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
deliverylastattemptedon
RequiredLevel
None
Type
DateTime
ExchangeRate
Added by : Active Solution Solution
Property
Value
Description
Exchange rate for the currency associated with the activitypointer with respect to the base currency.
DisplayName
Exchange Rate
IsValidForForm
True
IsValidForRead
True
LogicalName
exchangerate
MaxValue
100000000000
MinValue
0.000000000001
Precision
12
RequiredLevel
None
Type
Decimal
InstanceTypeCode
Property
Value
Description
Type of instance of a recurring series.
DisplayName
Recurring Instance Type
IsValidForForm
False
IsValidForRead
True
LogicalName
instancetypecode
RequiredLevel
SystemRequired
Type
Picklist
InstanceTypeCode Choices/Options
Value
Label
0
Not Recurring
1
Recurring Master
2
Recurring Instance
3
Recurring Exception
4
Recurring Future Exception
IsRegularActivity
Property
Value
Description
Information regarding whether the activity is a regular activity type or event type.
DisplayName
Is Regular Activity
IsValidForForm
False
IsValidForRead
True
LogicalName
isregularactivity
RequiredLevel
SystemRequired
Type
Boolean
IsRegularActivity Choices/Options
DefaultValue : True
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of user who last modified the activity.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when activity was last modified.
DisplayName
Last Updated
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who last modified the activitypointer.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
None
Type
String
msdyn_activeagentidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_activeagentidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_activeagentidYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_activeagentidyominame
MaxLength
200
RequiredLevel
None
Type
String
msdyn_activesessionparticipantidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_activesessionparticipantidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_cdsqueueidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_cdsqueueidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_channelinstanceidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_channelinstanceidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_customerlanguageidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customerlanguageidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_customerName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customername
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_customerYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customeryominame
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_dailytopicidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_dailytopicidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_effortpredictionresultName
Added by : Omnichannel - Intelligent Effort Routing Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_effortpredictionresultname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_externalcontextName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_externalcontextname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_IssueIdName
Added by : Omnichannel – Base for Dynamics 365 Applications Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_issueidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_lastsessionidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_lastsessionidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_liveworkstreamidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_liveworkstreamidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_queueidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_queueidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_queueitemidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_queueitemidname
MaxLength
850
RequiredLevel
None
Type
String
msdyn_routableobjectidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_routableobjectidname
MaxLength
1000
RequiredLevel
None
Type
String
msdyn_routableobjectidYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_routableobjectidyominame
MaxLength
1000
RequiredLevel
None
Type
String
msdyn_socialprofileidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_socialprofileidname
MaxLength
100
RequiredLevel
None
Type
String
OnHoldTime
Added by : Active Solution Solution
Property
Value
Description
Shows how long, in minutes, that the record was on hold.
DisplayName
On Hold Time (Minutes)
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
onholdtime
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the business unit that owns the activity.
DisplayName
Owning Business Unit
IsValidForForm
True
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningBusinessUnitName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunitname
MaxLength
160
RequiredLevel
None
Type
String
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the team that owns the activity.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user that owns the activity.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
PostponeActivityProcessingUntil
Property
Value
DateTimeBehavior
UserLocal
Description
For internal use only.
DisplayName
Delay activity processing until
Format
DateAndTime
IsValidForForm
False
IsValidForRead
True
LogicalName
postponeactivityprocessinguntil
RequiredLevel
None
Type
DateTime
SenderMailboxId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the mailbox associated with the sender of the email message.
DisplayName
Sender's Mailbox
IsValidForForm
False
IsValidForRead
True
LogicalName
sendermailboxid
RequiredLevel
None
Targets
mailbox
Type
Lookup
SenderMailboxIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
sendermailboxidname
MaxLength
100
RequiredLevel
None
Type
String
SentOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the activity was sent.
DisplayName
Date Sent
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
senton
RequiredLevel
None
Type
DateTime
SeriesId
Property
Value
Description
Uniqueidentifier specifying the id of recurring series of an instance.
DisplayName
Series Id
IsValidForForm
False
IsValidForRead
True
LogicalName
seriesid
RequiredLevel
None
Type
Uniqueidentifier
ServiceIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
serviceidname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
SLAInvokedId
Added by : Active Solution Solution
Property
Value
Description
Last SLA that was applied to this case. This field is for internal use only.
DisplayName
Last SLA applied
IsValidForForm
False
IsValidForRead
True
LogicalName
slainvokedid
RequiredLevel
None
Targets
sla
Type
Lookup
SLAInvokedIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
slainvokedidname
MaxLength
100
RequiredLevel
None
Type
String
SLAName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
slaname
MaxLength
100
RequiredLevel
None
Type
String
TransactionCurrencyIdName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
transactioncurrencyidname
MaxLength
100
RequiredLevel
None
Type
String
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version number of the activity.
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service