msdyn_unifiedroutingdiagnostic Entity Reference
Artikel 11/23/2023
2 deltagare
Feedback
I den här artikeln
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
The entity used to store unified routing diagnostic data.
Added by : Dynamics 365 UR Decision Engine Solution
Messages
Entity Properties
Property
Value
CollectionSchemaName
msdyn_unifiedroutingdiagnostics
DisplayCollectionName
Unified routing diagnostics
DisplayName
Unified routing diagnostic
EntitySetName
msdyn_unifiedroutingdiagnostics
IsBPFEntity
False
LogicalCollectionName
msdyn_unifiedroutingdiagnostics
LogicalName
msdyn_unifiedroutingdiagnostic
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_unifiedroutingdiagnosticid
PrimaryNameAttribute
msdyn_name
SchemaName
msdyn_unifiedroutingdiagnostic
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_completedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the rule execution was completed.
DisplayName
Completed On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_completedon
RequiredLevel
None
Type
DateTime
msdyn_decisionrulesetid
Property
Value
Description
Unique identifier for Decision rule set associated with unifiedroutingdiagnostic.
DisplayName
Decision Rule Set Id
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_decisionrulesetid
RequiredLevel
None
Targets
msdyn_decisionruleset
Type
Lookup
msdyn_evaluation
Property
Value
Description
Evaluation
DisplayName
Evaluation
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_evaluation
MaxLength
1048576
RequiredLevel
None
Type
Memo
Property
Value
Description
Input data
DisplayName
Input Data
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_inputdata
MaxLength
1048576
RequiredLevel
None
Type
Memo
msdyn_name
Property
Value
Description
Name of the unifiedroutingdiagnostic record
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
200
RequiredLevel
None
Type
String
msdyn_ocliveworkitemid
Added by : Dynamics 365 UR OmnichanelBase Dependency Solution
Property
Value
Description
Unique identifier for Conversation associated with unifiedroutingdiagnostic.
DisplayName
Work item
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_ocliveworkitemid
RequiredLevel
None
Targets
msdyn_ocliveworkitem
Type
Lookup
msdyn_outputdata
Property
Value
Description
Output data
DisplayName
Output Data
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_outputdata
MaxLength
1048576
RequiredLevel
None
Type
Memo
msdyn_ruletype
Property
Value
Description
Rule type
DisplayName
Rule Type
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_ruletype
RequiredLevel
None
Type
Picklist
msdyn_ruletype Options
Value
Label
1
Demand Classification
2
Route To Queue
3
Skill Identification
4
ML
5
Prioritization
6
Assignment
9
Assignment Selection Criteria
11
Intake
msdyn_sequencenumber
Property
Value
Description
Sequence number
DisplayName
Sequence Number
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_sequencenumber
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_startedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the rule execution was started.
DisplayName
Started On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_startedon
RequiredLevel
None
Type
DateTime
msdyn_targetobject
Property
Value
Description
Unique identifier for the target object associated with unifiedroutingdiagnostic.
DisplayName
Target Object
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_targetobject
RequiredLevel
None
Targets
adx_inviteredemption,email,incident,msdyn_ocliveworkitem,queueitem
Type
Lookup
msdyn_targetobjectIdType
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_targetobjectidtype
RequiredLevel
None
Type
EntityName
msdyn_unifiedroutingdiagnosticId
Property
Value
Description
Unique identifier for entity instances
DisplayName
Unified Routing Diagnostic
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_unifiedroutingdiagnosticid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
msdyn_unifiedroutingrunid
Property
Value
Description
Unique identifier for Unified routing run associated with Unified routing diagnostic.
DisplayName
unified routing run wrapper
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_unifiedroutingrunid
RequiredLevel
None
Targets
msdyn_unifiedroutingrun
Type
Lookup
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the unifiedroutingdiagnostic
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Options
Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
statuscode
Property
Value
Description
Reason for the status of the unifiedroutingdiagnostic
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Options
Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the record.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the record.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who modified the record.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was modified.
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who modified the record.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_decisionrulesetidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_decisionrulesetidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_ocliveworkitemidName
Added by : Dynamics 365 UR OmnichanelBase Dependency Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_ocliveworkitemidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_targetobjectName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_targetobjectname
MaxLength
1000
RequiredLevel
None
Type
String
msdyn_targetobjectYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_targetobjectyominame
MaxLength
1000
RequiredLevel
None
Type
String
msdyn_unifiedroutingrunidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_unifiedroutingrunidname
MaxLength
100
RequiredLevel
None
Type
String
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the business unit that owns the record
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the team that owns the record.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the user that owns the record.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service