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msdyn_copilotinteraction table

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Entity to save interactions.

Added by: msdyn_CSIntelligence Solution

Messages

Message Web API Operation SDK Assembly
BulkRetain BulkRetain Action Microsoft.Crm.Sdk.Messages.BulkRetainRequest
Create POST [org URI]/api/data/v9.0/msdyn_copilotinteractions
See Create		 CreateRequest or
Create
CreateMultiple CreateMultiple Action CreateMultipleRequest
Delete DELETE [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid)
See Delete		 DeleteRequest or
Delete
IsValidStateTransition IsValidStateTransition Function IsValidStateTransitionRequest
PurgeRetainedContent PurgeRetainedContent Action Microsoft.Crm.Sdk.Messages.PurgeRetainedContentRequest
Retain Retain Action Microsoft.Crm.Sdk.Messages.RetainRequest
Retrieve GET [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid)
See Retrieve		 RetrieveRequest or
Retrieve
RetrieveMultiple GET [org URI]/api/data/v9.0/msdyn_copilotinteractions
See Query Data		 RetrieveMultipleRequest or
RetrieveMultiple
RollbackRetain RollbackRetain Action Microsoft.Crm.Sdk.Messages.RollbackRetainRequest
SetState PATCH [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid)
Update statecode and statuscode properties.		 SetStateRequest
Update PATCH [org URI]/api/data/v9.0/msdyn_copilotinteractions(msdyn_copilotinteractionid)
See Update		 UpdateRequest or
Update
UpdateMultiple UpdateMultiple Action UpdateMultipleRequest
ValidateRetentionConfig ValidateRetentionConfig Action Microsoft.Crm.Sdk.Messages.ValidateRetentionConfigRequest

Properties

Property Value
CollectionSchemaName msdyn_copilotinteractions
DisplayCollectionName Copilot Interactions
DisplayName Copilot Interaction
EntitySetName msdyn_copilotinteractions
IsBPFEntity False
LogicalCollectionName msdyn_copilotinteractions
LogicalName msdyn_copilotinteraction
OwnershipType OrganizationOwned
PrimaryIdAttribute msdyn_copilotinteractionid
PrimaryNameAttribute msdyn_name
SchemaName msdyn_copilotinteraction

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
Format None
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName importsequencenumber
MaxValue 2147483647
MinValue -2147483648
RequiredLevel None
Type Integer

msdyn_clienttimestamp

Property Value
DateTimeBehavior UserLocal
Description Utc Timestamp from client
DisplayName Client Timestamp
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName msdyn_clienttimestamp
RequiredLevel None
Type DateTime

msdyn_copilotinteractionId

Property Value
Description Unique identifier for entity instances
DisplayName Copilot Interaction
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName msdyn_copilotinteractionid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_interactioncontext

Property Value
Description
DisplayName Interaction Context
Format Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_interactioncontext
MaxLength 1048576
RequiredLevel None
Type Memo

msdyn_interactiondataid

Property Value
Description
DisplayName Interaction Data Id
IsValidForForm True
IsValidForRead True
LogicalName msdyn_interactiondataid
RequiredLevel None
Targets msdyn_copilotinteractiondata
Type Lookup

msdyn_interactionforid

Property Value
Description
DisplayName Interaction For Id
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_interactionforid
MaxLength 100
RequiredLevel None
Type String

msdyn_interactionforlogicalname

Property Value
Description
DisplayName Interaction For Logical Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_interactionforlogicalname
MaxLength 100
RequiredLevel None
Type String

msdyn_interactiontype

Property Value
Description
DisplayName Interaction Type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_interactiontype
RequiredLevel ApplicationRequired
Type Picklist

msdyn_interactiontype Choices/Options

Value Label
100230301 ThumbsUp
100230302 ThumbsDown
100230303 ThumbsClear
100230304 Copy
100230305 Generated
100230306 SendToCustomer
100230307 EditAndSend
100230308 ManualCopy
100230309 Available

msdyn_name

Property Value
Description The name of the custom entity.
DisplayName Name
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_name
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_scenariorequestid

Property Value
Description
DisplayName Scenario Request Id
FormatName Text
IsLocalizable False
IsValidForForm True
IsValidForRead True
LogicalName msdyn_scenariorequestid
MaxLength 100
RequiredLevel ApplicationRequired
Type String

msdyn_scenariotype

Property Value
Description
DisplayName Scenario Type
IsValidForForm True
IsValidForRead True
LogicalName msdyn_scenariotype
RequiredLevel ApplicationRequired
Type Picklist

msdyn_scenariotype Choices/Options

Value Label
100230201 Ask a question
100230202 Live conversation response
100230203 Write an email
100230204 Copilot
100230205 Case summary
100230206 Live conversation summary

OverriddenCreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time that the record was migrated.
DisplayName Record Created On
Format DateOnly
IsValidForForm False
IsValidForRead True
IsValidForUpdate False
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime

statecode

Property Value
Description Status of the Copilot Interaction
DisplayName Status
IsValidForCreate False
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State

statecode Choices/Options

Value Label DefaultStatus InvariantName
0 Active 1 Active
1 Inactive 2 Inactive

statuscode

Property Value
Description Reason for the status of the Copilot Interaction
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status

statuscode Choices/Options

Value Label State
1 Active 0
2 Inactive 1

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
Format None
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
Format None
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
MaxValue 2147483647
MinValue -1
RequiredLevel None
Type Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

CreatedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyname
MaxLength 100
RequiredLevel None
Type String

CreatedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

CreatedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was created.
DisplayName Created On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName createdonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

ModifiedOn

Property Value
DateTimeBehavior UserLocal
Description Date and time when the record was modified.
DisplayName Modified On
Format DateAndTime
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Targets systemuser
Type Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyname
MaxLength 100
RequiredLevel None
Type String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName modifiedonbehalfbyyominame
MaxLength 100
RequiredLevel SystemRequired
Type String

msdyn_interactiondataidName

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName msdyn_interactiondataidname
MaxLength 100
RequiredLevel None
Type String

OrganizationId

Added by: Active Solution Solution

Property Value
Description Unique identifier for the organization
DisplayName Organization Id
IsValidForForm False
IsValidForRead True
LogicalName organizationid
RequiredLevel None
Targets organization
Type Lookup

OrganizationIdName

Added by: Active Solution Solution

Property Value
Description
DisplayName
FormatName Text
IsLocalizable False
IsValidForForm False
IsValidForRead True
LogicalName organizationidname
MaxLength 100
RequiredLevel SystemRequired
Type String

VersionNumber

Added by: Active Solution Solution

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
MaxValue 9223372036854775807
MinValue -9223372036854775808
RequiredLevel None
Type BigInt

Enable Copilot features in Customer Service (preview)