More mobile application capabilities

  • 5 minutes

In addition to the previously mentioned work order implementation, schedule management, and asset servicing capabilities that are available in the Field Service Mobile application, other capabilities are available to representatives while they're working in the application.

These other capabilities include:

  • Time entry and time management tracking

  • IoT device management and servicing

  • Engaging with subject matter experts by using Microsoft Dynamics 365 Remote Assist

Time entry

Here is a screenshot showing how to create a time entry in the Field Service Mobile application.

Screenshot of time entry on the Dynamics 365 Field Service Mobile app.

Trigger Dynamics 365 Remote Assist for remote collaboration

Most organizations try to identify the best person to complete a work order; however, on occasion, a frontline worker might not be certain how to fix a specific item. In these instances, the worker might want to engage with a coworker who has familiarity with the item that they're working on. Organizations that use Dynamics 365 Remote Assist will notice that their frontline workers can trigger a deep link from the work order to open the Dynamics 365 Remote Assist mobile app.

This feature simplifies the worker's ability to obtain help and ensures that relevant work order information is available in Dynamics 365 Remote Assist. It also allows the worker to post Remote Assist call information back to the work order's timeline.

Screenshot of three mobile devices showing Field Service Mobile app and the workflow that initiates the Remote Assist launching option.

Screenshot of the Field Service Mobile app and a menu option to launch Remote Assist.

For more information, see Collaborate in mixed reality with Field Service, Dynamics 365 Remote Assist, and HoloLens.