Introduction
Dynamics 365 Contact Center is a Copilot-first, cloud-based product that brings intelligence, automation, and efficiency to every engagement channel in the customer relationship management (CRM) solution of your choice. It helps organizations deliver frictionless experiences across channels, provide effortless self-service, supercharge customer service representative productivity, and reduce operational costs. Dynamics 365 Contact Center provides access to omnichannel capabilities, such as conversation summaries, interactive voice response (IVR) and AI agents, sentiment analysis, and live transcriptions and translations that are infused with generative AI.
The following video explains how Microsoft Dynamics 365 Contact Center can help your organization use generative AI to transform the way that it does business.
For more information about where Dynamics 365 Contact Center is available, see International availability of Dynamics 365 Contact Center.
Responsible AI FAQs
Responsible AI FAQs are part of a broader effort to put Microsoft AI principles into practice. These FAQs aim to provide insights into the workings of AI technology and the decisions that can affect its performance and behavior. They also provide insights into the significance of considering the entire system, including the technology, people, and environment. We recommend that you use these FAQs to gain a deeper understanding of specific AI systems and features that Microsoft develops.
For more information, see Responsible AI FAQ for Copilot in Customer Service.