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Clients Supported for Call Park

 

Topic Last Modified: 2010-10-11

This section identifies the clients that can be used to park calls and the clients that can be used to retrieve parked calls.

Clients Supported for Parking Calls

Calls from any IP, PBX, PSTN, or mobile phone can be parked.

Note

Only audio calls can be parked. Instant messages and conferences cannot be parked.

The following clients can use Call Park to park calls:

  • Microsoft Lync 2010

  • Microsoft Lync 2010 Attendant

  • Microsoft Lync 2010 Phone Edition

Note

Mobile phones cannot use Call Park to park calls.

Clients Supported for Retrieving Calls

Orbit ranges are configured as blocks of virtual extensions (extensions without an assigned user or phone). When you configure orbits as virtual extensions, mobile phones and PSTN phones cannot retrieve parked calls.

Federated users cannot retrieve parked calls.

The following clients can retrieve calls that are parked on Call Park:

  • Lync 2010

  • Microsoft Office Communicator 2007 R2

  • Lync 2010 Attendant

  • Microsoft Office Communications Server 2007 R2 Attendant

  • Microsoft Lync 2010 Phone Edition

  • Microsoft Office Communicator 2007 R2 Phone Edition

  • IP common area phones

  • Non-IP phones that are connected to the Lync Server 2010 infrastructure, including common area phones and private branch exchange (PBX) phones