Response Group Client Web Service Drilldown
Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
The Response Group Service has a Client Web Service, which can be used by 3rd party applications to retrieve information about the Agents, their Agent Group memberships, and sign-in status.
The following operations are supported through the client web service:
GetAgent
GetGroups
IsAgent
SignIn
SignInMultiple
SignOut
SignOutMultiple
Service Descriptions
The following list the service descriptions of the operations within the Client Web Service
GetAgent: Returns information about the currently authenticated agent.
GetGroups: Returns information about the groups the currently authenticated agent is a member of. For each group, the following information is available:
IsAgent: Returns true if the currently authenticated user is an agent.
SignIn: Signs the current agent into the given group and returns true when the operation has successfully completed.
SignInMultiple: Signs the current agent in to the given groups and returns true when the operation has successfully completed.
SignOut: Signs the current agent out of the given group and returns true when the operation has successfully completed.
SignOutMultiple: Signs the current agent out of the given groups and returns true when the operation has successfully completed.