slaitem EntityType
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
Description: Contains information about a tracked support KPI for a specific customer.
Entity Set path:[organization URI]/api/data/v8.2/slaitems
Base Type: crmbaseentity EntityType
Display Name: SLA Item
Primary Key: slaitemid
Properties
Lookup Properties
Single-valued navigation properties
Collection-valued navigation properties
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
Name |
Type |
Details |
|---|---|---|
applicablewhenxml |
Edm.String |
Description: Condition for SLA item Display Name: ApplicableWhenXml |
componentstate |
Edm.Int32 |
Description: For internal use only. Default Options: 0 : Published Display Name: Component State Read-only property |
createdon |
Edm.DateTimeOffset |
Description: Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Created On Read-only property |
description |
Edm.String |
Description: Type additional information to describe the SLA Item Display Name: Description |
exchangerate |
Edm.Decimal |
Description: Exchange rate between the currency associated with the SLA Item record and the base currency. Display Name: Exchange Rate Read-only property |
failureafter |
Edm.Int32 |
Description: Select how soon the success criteria must be met until the SLA item is considered failed and failure actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record. Display Name: Failure After |
ismanaged |
Edm.Boolean |
Description: For internal use only. Default Options: 1 : Managed Display Name: Is Managed Read-only property |
modifiedon |
Edm.DateTimeOffset |
Description: Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display Name: Modified On Read-only property |
name |
Edm.String |
Description: Type a descriptive name of the service level agreement (SLA) item. Display Name: Name |
overwritetime |
Edm.DateTimeOffset |
Description: For internal use only. Display Name: Record Overwrite Time Read-only property |
relatedfield |
Edm.String |
Description: Select the service level agreement (SLA) key performance indicator (KPI) that this SLA Item is created for. Display Name: Related Case Field |
sequencenumber |
Edm.Int32 |
Description: Select the time zone, or UTC offset, for this address so that other people can reference it when they contact someone at this address. Display Name: Sequence |
slaitemid |
Edm.Guid |
Description: Unique identifier of the SLA Item. Display Name: SLA Item |
slaitemidunique |
Edm.Guid |
Description: For internal use only. Display Name: Unique Id Read-only property |
solutionid |
Edm.Guid |
Description: Unique identifier of the associated solution. Display Name: Solution Read-only property |
successconditionsxml |
Edm.String |
Description: Condition for SLA item Display Name: SuccessConditionsXml |
versionnumber |
Edm.Int64 |
Description: Version number of the SLA Item. Display Name: Version Number Read-only property |
warnafter |
Edm.Int32 |
Description: Select how soon the success criteria must be met before warning actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record. Display Name: Warn After |
Lookup Properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties
Name |
Single-valued navigation property |
Description |
|---|---|---|
_createdby_value |
createdby |
Shows who created the record. |
_createdonbehalfby_value |
createdonbehalfby |
Shows who created the record on behalf of another user. |
_modifiedby_value |
modifiedby |
Shows who last updated the record. |
_modifiedonbehalfby_value |
modifiedonbehalfby |
Shows who created the record on behalf of another user. |
_ownerid_value |
Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user. |
|
_owningbusinessunit_value |
Unique identifier for the business unit that owns the record |
|
_owninguser_value |
Unique identifier of the user who owns the SLA Item record. |
|
_slaid_value |
slaid |
Unique identifier for SLA associated with SLA Item. |
_transactioncurrencyid_value |
transactioncurrencyid |
Unique identifier of the currency associated with the SLA Item record. |
_workflowid_value |
workflowid |
Workflow associated with the SLA Item. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
Name |
Type |
Partner |
|---|---|---|
createdby |
lk_slaitembase_createdby |
|
createdonbehalfby |
lk_slaitembase_createdonbehalfby |
|
modifiedby |
lk_slaitembase_modifiedby |
|
modifiedonbehalfby |
lk_slaitembase_modifiedonbehalfby |
|
slaid |
sla_slaitem_slaId |
|
transactioncurrencyid |
TransactionCurrency_SLAItem |
|
workflowid |
slaitembase_workflowid |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
Name |
Type |
Partner |
|---|---|---|
SLAItem_SyncErrors |
regardingobjectid_slaitem_syncerror |
See Also
Use the Microsoft Dynamics 365 Web API
Web API Action Reference
Web API Function Reference
Web API Query Function Reference
Web API EnumType Reference
Web API ComplexType Reference
Web API Metadata EntityType Reference
Microsoft Dynamics 365
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