msdyn_SLACustomTimeCalculationTemplate Action

Reference

Namespace:: Microsoft.Dynamics.CRM

Register a plug-in step for this message to customize the calculation of the warning time and the failure time of SLA KPIs by enabling own custom time calculation.

Parameters

Parameters allow for data to be passed to the action.

Name	Type	Nullable	Unicode	Description
calendarId	Edm.String	False	False	The Calendar ID associated with the SLA item. It will be an empty string if no calendar is linked to the SLA item.
regardingId	Edm.String	False	False	The Record ID of the entity for which SLA KPI instance is getting created. For example: Case ID.
slaItemId	Edm.String	False	False	The SLA item ID for which the KPI instances are getting created.
entityName	Edm.String	False	False	The Logical name of the entity for which SLA KPI instance are getting created.
requestType	Edm.String	False	False	The LogicalName of the table that the SLA KPI instances will be created for.
previousInstanceId	Edm.String	False	False	The ID of the previous SLA KPI instance is populated during pause and resume and also for active duration calculation of every slakpiinstance.
firstInputDuration	Edm.Int32	False	True	The warning time duration in minutes if requestType is getEndTime. Otherwise it must be previous paused time in minutes if the requestType is getElapsedTime. It will be Zero if the pause and resume is for the first time.
secondInputDuration	Edm.Int32	False	True	The failure time duration if requestType is getEndTime.
firstInputDate	Edm.DateTimeOffset	False	True	The StartTime (ApplicableFrom) of SLA KPI if requestType is getEndTime. Otherwise it must be the time when SLA KPI was paused if requestType is getElapsedTime.
secondInputDate	Edm.DateTimeOffset	False	True	For the failure time,the StartTime (ApplicableFrom) of SLA KPI if requestType is getEndTime. Otherwise it must be the time when SLA KPI was resumed.

Return type

Type	Nullable	Description
msdyn_SLACustomTimeCalculationTemplateResponse	False	Contains the response of the msdyn_SLACustomTimeCalculationTemplate action.

See also