Empower the store associate
Transform your retail experience by connecting store associates across the organization with Teams in Microsoft 365 for frontline workers. Equip your workforce with solutions that increase customer satisfaction, while reducing the burden on your frontline so you can invest in your team's growth.
Real-time store communication and collaboration
Real-time store communication and collaboration lets you gain productivity by putting empowered associates on an equal level with deeply informed customers. Additionally, you can provide modern communication, streamline work, and maintain an engaged, inclusive workplace.
By using modern tools for connecting your team, you can focus on exceptional customer service:
- Modernize communications and enable retail associates to reach one another quickly from front desk to back-of-house to curbside with chat, multimedia, and instant voice communication through Walkie Talkie.
- Streamline work with access to key information in one app with the ability to segment and tag audiences, bring attention to urgent information, and offer praise.
- Maintain an engaged, inclusive workplace, facilitate community building, and help ensure employees balance productivity with personal well-being.
Retail workforce management
Retail workforce management allows you to manage shifts seamlessly, connect to your existing workforce, and simplify task dissemination. Generative AI now integrated in Microsoft Cloud for Retail helps your team complete tasks more efficiently, and gets their queries resolved efficiently resulting into better customer service.
By digitizing managerial tasks, you can offer seamless scheduling and make task management easy:
- Digitize manual tasks like store scheduling.
- Provide an easy-to-use, secure mobile staffing tool that seamlessly manages shift scheduling, onboarding, and tasks.
- Easily connect to your existing workforce management system.
- Simplify task dissemination from the corporate level to stores.
- Increase store operations efficiency by connecting data and information to store associates within the flow of work.
- Maximize sales with clienteling app that provides store associates with a 360-customer view, virtual appointments, product guides, and product recommendations.
Process automation and career development
Process automation and career development provides a customizable and extensible platform with everything they need in one place. You can use automation to maintain exceptional customer service and empower your team to grow and develop.
By automating time-intensive tasks, you can free up time for store associates to engage with customers and spend more time on career development:
- Implement new retail uses cases quickly and easily.
- Accelerate associate onboarding and upskilling.
- Implement automation that reduces the burden of manual tasks on your frontline workers and enables them to focus more on customers.
- Facilitate employee growth and development.
Solutions to help you take advantage of these capabilities
| Capability | Solutions |
|---|---|
| Real-time store communication and collaboration | Microsoft 365 Teams for Frontline Workers |
| Retail workforce management | Application template for store operations (Store operations) Store Operations Agent in Copilot Studio Microsoft 365 Teams for Frontline Workers |
| Process automation and career development | Microsoft Viva Learning Microsoft Viva Insights Microsoft Viva Connections |