Frequently asked questions for deploying Dynamics 365 Remote Assist
Tip
Dynamics 365 Remote Assist customers now have access to Remote Assist in Microsoft Teams mobile. Learn more: Collaborate with other users and Use spatial annotations on Teams.
Note
Azure Active Directory is now Microsoft Entra ID. Learn more.
Here are some answers to common questions about deploying Dynamics 365 Remote Assist on HoloLens 2 devices.
Which Microsoft platforms is Dynamics 365 Remote Assist dependent on?
Dynamics 365 Remote Assist is dependent on three Microsoft platforms:
- Microsoft Dataverse
- Microsoft Dynamics 365 Core Service
- Microsoft Teams
In rare cases, changes to these underlying platforms can cause issues in Dynamics 365 Remote Assist. Likewise, a change to one of these platforms can resolve a Dynamics 365 Remote Assist issue. To learn about the schedule for changes to these platforms, see the following articles:
- Released versions of Microsoft Dataverse
- Released versions of Dynamics 365 Core Service Scheduling
- Update history for Microsoft Teams app version (Public Cloud and GCC)
When do I need to update the Dynamics 365 Remote Assist model-driven app (Remote Assist solution)?
You don't need to use the Dynamics 365 Remote Assist model-driven app to empower technicians to collaborate efficiently from different locations on HoloLens. By installing the model-driven app, users gain access to more functionality, however.
If your organization uses any of the following features, update the model-driven app when there are enhancements or bug fixes associated with these features:
Enhancements and bug fixes associated with these features are recorded in What's new in Dynamics 365 Remote Assist.
Learn how to update the model-driven app
Does Dynamics 365 Remote Assist on HoloLens support conditional access policies?
Conditional Access policies don't apply to Dynamics 365 Remote Assist on HoloLens.
Can I use Dynamics 365 Remote Assist to collaborate with a Microsoft Teams user outside my tenant, or vice versa?
Yes. Learn how to set up multi-tenant company deployments, enable vendors and contractors to use Remote Assist, or enable vendors and contractors to use Teams.
How do I set up Dynamics 365 Field Service to work with Dynamics 365 Remote Assist?
To learn how to set up Dynamics 365 Field Service integration with Dynamics 365 Remote Assist so that a frontline worker can call an expert in the context of a Field Service booking, see Integrate Dynamics 365 Field Service with Dynamics 365 Remote Assist.
Will any Teams license work when communicating with a Dynamics 365 Remote Assist user?
Yes. Anyone that can sign in and use the Teams application on a Windows 10 PC or mobile device can communicate with a Dynamics 365 Remote Assist user if their tenants are set up correctly. If the Teams user and Dynamics 365 Remote Assist user aren't in the same tenant, learn how to set up multi-tenant company deployments, enable vendors and contractors to use Dynamics 365 Remote Assist, or enable vendors and contractors to use Teams.
Can I assign a Dynamics 365 Remote Assist license to a user using Microsoft Entra B2B?
No. Dynamics 365 Remote Assist licenses must be assigned to a Microsoft Entra account created in the tenant where Dynamics 365 Remote Assist will be used.
How do I manage Data Subject Requests for the GDPR and CCPA?
To handle requests, you can follow the DSR process for content in Dataverse and system generated logs described in Dynamics 365 Data Subject Requests for the GDPR and CCPA.