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Set up a multilingual bot in Copilot Studio for contact center

  • Статья

Applies to: Dynamics 365 Customer Service

You can configure routing rules to route voice calls to appropriate agents based on the language that your customer has selected. A multilingual contact center helps you serve global customers who want to interact with your contact center in the language of their choice. You can also set up bots as the first contact who can handle such requests.

The intent of this article is to provide a sample code of a multilingual bot in Copilot Studio.

Sample code

Find the solution that includes the Copilot Studio classic Bot at MultilingualPVABot_1_0_0_0.zip.

The sample bot was implemented based on the article Set up a multilingual agent to use in voice channel in the Customer Service product documentation.