Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365 Customer Service)

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Customer Service Queue Item (QueueItem) table extends the Microsoft Dynamics 365 Queue Item (QueueItem) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

• ObjectId
• ObjectTypeCode

ObjectId

Changes from ObjectId (Microsoft Dataverse)

Property	Value
Targets	msdyn_bookingalert, msdyn_timegroup, msdyn_timegroupdetail

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value	Label
10632	Customer Voice alert
10642	Customer Voice survey invite
10644	Customer Voice survey response
10694	Overflow Action Config
10718	Ongoing conversation (Deprecated)
10730	Conversation
10747	Session
10942	Copilot Transcript
11058	Booking Alert
11074	Fulfillment Preference
11075	Time Group Detail

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

• msdyn_bookingalert_QueueItems
• msdyn_timegroup_QueueItems
• msdyn_timegroupdetail_QueueItems

msdyn_bookingalert_QueueItems

One-To-Many Relationship: msdyn_bookingalert msdyn_bookingalert_QueueItems

Property	Value
ReferencedEntity	msdyn_bookingalert
ReferencedAttribute	activityid
ReferencingAttribute	objectid
ReferencingEntityNavigationPropertyName	objectid_msdyn_bookingalert
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

msdyn_timegroup_QueueItems

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_QueueItems

Property	Value
ReferencedEntity	msdyn_timegroup
ReferencedAttribute	msdyn_timegroupid
ReferencingAttribute	objectid
ReferencingEntityNavigationPropertyName	objectid_msdyn_timegroup
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

msdyn_timegroupdetail_QueueItems

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_QueueItems

Property	Value
ReferencedEntity	msdyn_timegroupdetail
ReferencedAttribute	msdyn_timegroupdetailid
ReferencingAttribute	objectid
ReferencingEntityNavigationPropertyName	objectid_msdyn_timegroupdetail
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade RollupView: NoCascade Share: NoCascade Unshare: NoCascade

See also

Dataverse table/entity reference
Dataverse Web API Reference
queueitem