Conversation (msdyn_ocliveworkitem) table/entity reference (Microsoft Dynamics 365 Customer Service)

Tracks the interaction between the agents and customer

Note

The Microsoft Dynamics 365 Customer Service Conversation (msdyn_ocliveworkitem) table extends the Microsoft Dynamics 365 Conversation (msdyn_ocliveworkitem) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

RegardingObjectId

Changes from RegardingObjectId (Microsoft Dynamics 365)

Property	Value
Targets	msdyn_bookingalertstatus, msdyn_bookingrule, msdyn_resourceterritory, msdyn_systemuserschedulersetting, msdyn_timegroup, msdyn_timegroupdetail

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

• msdyn_bookingalertstatus_msdyn_ocliveworkitems
• msdyn_bookingrule_msdyn_ocliveworkitems
• msdyn_resourceterritory_msdyn_ocliveworkitems
• msdyn_systemuserschedulersetting_msdyn_ocliveworkitems
• msdyn_timegroup_msdyn_ocliveworkitems
• msdyn_timegroupdetail_msdyn_ocliveworkitems

msdyn_bookingalertstatus_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_bookingalertstatus msdyn_bookingalertstatus_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_bookingalertstatus
ReferencedAttribute	msdyn_bookingalertstatusid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_bookingalertstatus_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

msdyn_bookingrule_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_bookingrule msdyn_bookingrule_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_bookingrule
ReferencedAttribute	msdyn_bookingruleid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_bookingrule_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

msdyn_resourceterritory_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_resourceterritory msdyn_resourceterritory_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_resourceterritory
ReferencedAttribute	msdyn_resourceterritoryid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_resourceterritory_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

msdyn_systemuserschedulersetting_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_systemuserschedulersetting msdyn_systemuserschedulersetting_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_systemuserschedulersetting
ReferencedAttribute	msdyn_systemuserschedulersettingid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_systemuserschedulersetting_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

msdyn_timegroup_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_timegroup
ReferencedAttribute	msdyn_timegroupid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_timegroup_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

msdyn_timegroupdetail_msdyn_ocliveworkitems

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_msdyn_ocliveworkitems

Property	Value
ReferencedEntity	msdyn_timegroupdetail
ReferencedAttribute	msdyn_timegroupdetailid
ReferencingAttribute	regardingobjectid
ReferencingEntityNavigationPropertyName	regardingobjectid_msdyn_timegroupdetail_msdyn_ocliveworkitem
IsHierarchical
CascadeConfiguration	Archive: NoCascade Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade RollupView: NoCascade Share: Cascade Unshare: Cascade

See also

Dataverse table/entity reference
Dataverse Web API Reference