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onPresenceChange​ event (JavaScript API reference) for Dynamics 365 Channel Integration Framework 2.0

  • Статья

Invoked when the presence status of an agent has changed manually or programmatically.

eventData

The onPresenceChange event takes the following eventData:

eventData Example
{"presenceId": <guid>} {"presenceId": "efdeb843-c07a-e811-8162-000d3aa11f50"}
{"presenceInfo":{"basePresenceStatus":<string>, "presenceColor":<string>, "presenceId":<string>,"presenceText":<string>}} {"presenceInfo":{"basePresenceStatus: "BUSY", "presenceColor": "#ff0000", "presenceId":"efdeb843-c07a-e811-8162-000d3aa11f50", "presenceText": "Busy"}}

Example

handlerFunction = function (eventData) { 
                    var obj = JSON.parse(eventData); 
                    var presence = obj.presenceInfo.presenceText; 
                } 
                window.Microsoft.CIFramework.addHandler("onPresenceChange", handlerFunction);

See also

setClickToAct method
addHandler method
removeHandler method
getPresence method
setPresence method