Expression Studio Support
If you’re an Expression Web user, this article is for you! Please note that Expression Web 4 is now available as a free download. In addition, there will be no further development on Expression web product. This article lists the links to download the free software. It also outlines some of the common issues Expression Web users may face, and it will advise users on how to reach the right tech support for Expression Web assistance.
To begin with, Microsoft Expression Studio 4 Ultimate opens up a new world of creative possibility. Its professional design tools give you the freedom to make your vision real - whether you're designing for standards-based websites, rich desktop experiences, or Silverlight.
The Microsoft Expression Studio family of products includes:
· Expression Web
· Expression Design
· Expression Blend
· Expression Encoder
Let’s discuss these products one-by-one.
Expression Web
Common issues:
- Expression Web reverts to trial mode.
- Users receive a message saying that the product key is invalid (see screenshot below) .
- The product key is not accepted during the Expression Web installation process.
- Users receive a message that says Expression Web 4 has already been activated with the product key.
How to get help:
Scenario |
Steps to take |
Special Notes |
The product is still within the support period |
· Open a new case by calling: 1 800 936 5800 (NA customers) · Open a new case at: https://support.microsoft.com/oas |
Use the link below to check the product’s support lifecycle: |
User needs an immediate resolution |
1. Uninstall Expression Web 2. Reinstall a free version at https://www.microsoft.com/en-us/download/details.aspx?id=36179 |
There is no support provided for free versions of Expression Web |
Expression Design
Common issues:
- Product key issues (see screenshot below):
How to get help:
Scenario |
Steps to take |
Special Notes |
The product is still within the support period |
· Open a new case by calling: 1 800 936 5800 (NA customers) · Open a new case at: https://support.microsoft.com/oas |
Use the link below to check the product’s support lifecycle: |
User needs an immediate resolution |
1. Uninstall Express Design 2. Reinstall a free version at https://www.microsoft.com/en-us/download/details.aspx?id=36180 |
There is no support provided for free versions of Expression Web |
For support on Expression Blend
Direct line to open a case |
1 800 936 5800 (NA customers) |
Web link to open a ticket |
Expression Encoder
Direct line to open a case |
1 800 936 5800 (NA customers) |
Web link to open a ticket |
|
Link to download free version |
https://www.microsoft.com/en-us/download/details.aspx?id=27870 |
Support lifecycle |
I hope this information will help users work successfully with Expression Web 4 and the other products in the Microsoft Expression Studio 4 Ultimate family.