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Final Update: Sunday, 21 August 2016 11:34 UTC
We've confirmed that all systems are back to normal with no customer impact as of <DD MonthName YYYY ~HH:MM UTC>. Our logs show the incident started on <DD MonthName YYYY ~HH:MM UTC> and that during the <duration of incident> hours that it took to resolve the issue X% of customers experienced <impact statement & metrics>.
- Root Cause: The failure was due to <provide a transparent failure statement but don't mention specific technologies>.
- Chance of Reoccurrence: <List out the probability that this will re-occur>
- Lessons Learned: <if there is chance of re-occurrence talk to the specifics on how we'll resolve and plan to monitor & respond while risk is active><Talk to the learning that we pulled out of this incident and will apply to avoid these failure types in the future>
- Incident Timeline: <X Hours> & <X minutes> - <DD MonthName YYYY ~HH:MM UTC> through <DD MonthName YYYY ~HH:MM UTC>
We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.
Sincerely,
<%=UserName%>