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Creating Work Requests

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When managing a project, it's critical that I get all known and possible work requests out into the open so that they can be prioritized, esimtated, and scheduled. Here are the sources I use to develop a list of work requests:

  • The project's owner or chief decision-maker.
  • The project's participants.
  • Various subject matter experts (SMEs).
  • Owners, participants, and SMEs on similar past projects.
  • Users of the finished results (also known as the deliverable).

Here are some types of questions I ask these individuals to uncover known and possible work requests:

  • What problems and inefficiencies are you facing that this project's deliverable could help solve? Is there anyone else I could speak with to uncover other possible problems and inefficiencies in this area?
  • Are there other existing or past projects similar to this one that I could leverage? Can I speak with those projects' managers and leverage their experience and key learning?
  • Envision the end of this project. How did the deliverable successfully solve your problems? How did this project make your job easier? Are there any users I could speak with to see how their expectations align or differ with yours?

In future posts, I will discuss how I phrase, assign, estimate, schedule, and track work requests to increase my efficiency.

-- Paul

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