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Reminder on how to understand your tech support benefits

  • Статья

We had an enquiry recently from a partner wanting to clarify the SLA on the Business Critical Support service. In doing our response we collated a couple of the key resources for all levels of partner to see what is available:

1. Interactive tech support tool   https://partner.microsoft.com/Australia/40015071

Shows the different options for Gold, Cert and Registered partners.

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2. Battlecard showing more details

https://download.microsoft.com/documents/australia/PARTNER/SUPPORT/Technical_Support_for_Partners_V2.pdf

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