Kate Michel
Service Cloud for the Customer Obsessed
Building a Cognitive Customer Service Bot
If there is something being talked about with more passion and frequency than "customer 360" or...
Date: 10/02/2016
Customer Service Collaboration and Swarming
Many Customer Service teams struggle to find the most effective way to use their top skilled and...
Date: 07/26/2016
Bringing Gamification to Customer Service
Solutions like Microsoft's FantasySalesTeam are driving measurable results, positive behavior...
Date: 06/10/2016
Extending the Unified Service Desk: Co-Browse
One of the most powerful and differentiating aspects of Microsoft Dynamic's Unified Service Desk is...
Date: 05/27/2016
A New Blog for the Customer Obsessed
Greetings and welcome to my blog. My name is Kate Michel and I am a Microsoft Certified CRM...
Date: 05/24/2016