PayWithAccountsQA Control Inputs and Responses
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The first time that the application calls this control, the control plays one of the two following initial prompts, depending on whether the user can make a payment from one of two accounts, or one of three accounts. Whether the user can choose between two accounts, or among three accounts depends on how many of the user's account have sufficient funds.
If the user can choose to make a payment from either of two accounts, the initial prompt is:
"Thank you. The total amount to be paid is monetary_amount.
You can make this payment from either your account_type, or account_type account. Please specify which of your accounts you will use to pay your bill, or say cancel to abandon this bill payment process."
If the user can choose to make a payment from among three accounts, the initial prompt is:
"Thank you. The total amount to be paid is monetary_amount.
You can make this payment from either your account_type, or account_type, or account_type account. Please say which of your accounts you will use to pay your bill, or say cancel to abandon this bill payment process."
The following table lists all possible user inputs and Banking Alerts application responses for this Speech Control.
| User Input to PayWithAccountsQA | Application Response |
|---|---|
| Help | "You can say account_type (, or account_type,) or account_type, or say cancel, to abandon this bill payment process." |
| Repeat | The last prompt is repeated. If the last prompt was a response to silence or mumble, the application does not repeat the first sentence of the silence or mumble prompt. |
| 1st Silence | "I didn't hear you." + Help prompt. |
| 2nd Silence | "I'm sorry, but I wasn't able to hear you. Let's start over." + Initial prompt. |
| 1st Mumble | "I didn't understand that." + Help prompt. |
| 2nd Mumble | "Sorry, but I'm still having trouble understanding you. Let's start over." + Initial prompt. |
Remarks
This prompt signals the customer that the application accepted the customer's response to the PayOneBillQA control.
The application speaks the names of only the accounts with sufficient funds to pay all the bills.
The phrase "Thank you" is not included in the playback of the initial prompt when it is repeated as part of the response to the 2nd silence or 2nd mumble.
In this table:
- account_type can be "checking," "savings," or "credit card."
- monetary_amount is a monetary amount in U.S. dollars and cents.