Act on the Alert Notification
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The final step in a demonstration of Banking Alerts is to play the role of a customer receiving a telephone call from the application, and act on the alert notification. This involves logging in using a Personal Identification Number (PIN), and then listening to and responding to the alert notification and subsequent prompts.
Description
After following the previous four steps in the basic demonstration, Telephony Application Simulator is handling event number 0 as a connected call, and Speech Debugging Console is in the foreground. Banking Alerts has played a welcome message, and has prompted the customer to enter a personal identification number (PIN).
Note All of the customer accounts that are installed when Banking Alerts is installed, as well as the account created in the first step of this demonstration use the same PIN: 123456.
Two sets of steps are provided below: one set describing how to interact with the application using text input, and one set describing how to interact with the application using speech input.
Steps to Act on Alert Notifications
From this starting point, use Speech Debugging Console to interact with the application.
To interact with the application using text input:
Type one two three four five six in the Input text box of Speech Debugging Console, and then click Use Text.
The application reports the customer's current available credit card balance and asks if the customer wants to pay off some of the balance.
Type yes in the Input text box and click Use Text.
The application reports the balances in the customer's savings and checking accounts, and then asks how much of the balance the customer wants to pay.
Type one thousand dollars in the Input text box and click Use Text.
The application confirms the monetary amount, and then asks the customer whether to use their checking or savings account.
Type savings in the Input text box and click Use Text.
The application confirms the account type, and then asks whether the customer wants to proceed paying off $1,000.00 from their savings account.
Type yes in the Input text box and click Use Text.
The application reports that $1,000.00 of their credit card balance has been paid using their savings account. The application reports the new credit card balance, thanks the customer, and then says goodbye.
At this point in the demonstration, if the Triggered Call Queue (TCQ) coordinator has not already placed event number 2 at the beginning of the event queue, wait until event 2 appears at the beginning of the event queue. Then, if Telephony Application Simulator is handling an event other than event 2, select No Answer in the Outbound Call window and click OK. The TCQ coordinator sends event 2 to Telephony Application Simulator.
Note Event 2 was used to simulate a busy signal, so the TCQ coordinator placed it at the end of the event queue for four minutes before placing the event back in the queue according to priority, and then sending the event to an interpreter to attempt to call the customer again.
In the Outbound Call window, select Connect from the drop-down list, and the click OK.
Banking Alerts plays a welcome message, and prompts the customer to enter their PIN.
Click the Speech Debugging Console window, type one two three four five six in the Input text box, and then click Use Text.
The application reports that a debit of $1,000 was made to their credit card, and asks if the customer wants to speak with an operator.
Type no in the Input text box, and then click Use Text.
The application plays a thank you and goodbye message.
Finish the demonstration by either clicking the link, Clear the event queue, and closing Speech Debugging Console and Telephony Application Simulator, or by continuing to interact with the application for the remaining events, trying different kinds of responses such as:
- Typing help in the Input box and clicking Use Text, simulating a customer's request for help.
- Typing repeat in the Input box and clicking Use Text, simulating a customer's request for help.
- Leaving the Input text box empty and clicking Use Text, simulating customer silence.
To interact with the application using speech input, ensure that a microphone is properly installed, and then:
Click Use Audio, wait for Listening to appear in the Status text box, and then say, one two three four five six.
The application reports the customer's current available credit card balance and asks if the customer wants to pay off some of the balance.
Click Use Audio, wait for Listening to appear in the Status text box, and then say, yes.
The application reports the balances in the customer's savings and checking accounts, and then asks how much of the balance the customer wants to pay.
Click Use Audio, wait for Listening to appear in the Status text box, and then say, one thousand dollars.
The application confirms the monetary amount, and then asks the customer whether to use their checking or savings account.
Click Use Audio, wait for Listening to appear in the Status text box, and then say, savings.
The application confirms the account type, and then asks whether the customer wants to proceed paying off $1,000.00 from their savings account.
Click Use Audio, wait for Listening to appear in the Status text box, and then say, yes.
The application reports that $1,000.00 of their credit card balance has been paid using their savings account. The application reports the new credit card balance, thanks the customer, and then says goodbye.
At this point in the demonstration, if the TCQ coordinator has not already placed event number 2 at the beginning of the event queue, wait until event 2 appears at the beginning of the event queue. Then, if Telephony Application Simulator is handling an event other than event 2, select No Answer in the Outbound Call window and click OK. The TCQ coordinator sends event 2 to Telephony Application Simulator.
Note Event 2 was used to simulate a busy signal, so the TCQ coordinator placed it at the end of the event queue for four minutes before placing the event back in the queue according to priority, and then sending the event to an interpreter to attempt to call the customer again.
In the Outbound Call window, select Connect from the drop-down list, and the click OK.
Banking Alerts plays a welcome message, and prompts the customer to enter their PIN.
Click the Speech Debugging Console window, click Use Audio, wait for Listening to appear in the Status text box, and then say, one two three four five six.
The application reports that a debit of $1,000 was made to their credit card, and asks if the customer wants to speak with an operator.
Click Use Audio, wait for Listening to appear in the Status text box, and then say, no.
The application plays a thank you and goodbye message.
Finish the demonstration by either clicking the link, Clear the event queue, and closing Speech Debugging Console and Telephony Application Simulator, or by continuing to interact with the application for the remaining events, trying different kinds of responses such as:
- Clicking Use Audio and saying, help, simulating a customer's request for help.
- Clicking Use Audio and saying, repeat, simulating a customer's request for help.
- Clicking Use Audio and remaining silent, simulating customer silence.
Next Steps in the Basic Banking Alerts Demonstration
- Enroll for a New Customer Account (acting in the role of bank customer).
- Set Alert Notification Preferences (acting in the role of bank customer).
- Enter Transactions and Submit Bills to Trigger Alerts (acting in the role of accounts data controller).
- Open a Telephony Interpreter (acting in the role of accounts data controller).
- Act on the Alert Notification (acting in the role of bank customer).
See Also
The Banking Alerts Reference Application: Overview | Banking Alerts: Alerts and Dialogue Flow