AskPINAlphaDigit Control Inputs and Responses
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The first time that the application calls this control, the control plays the following initial prompt:
"Hello username. This is the Alerts Banking service calling. To proceed with this call, please speak your six-digit PIN, or, enter your six-digit PIN using your keypad."
The following table lists all possible user inputs and Banking Alerts application responses for this Speech Control.
| User Input to AskPINAlphaDigit | Application Response |
|---|---|
| Help | "Please enter your six-digit PIN." |
| Repeat | The last prompt is repeated. If the last prompt was a response to silence or mumble, the application does not repeat the first sentence of the silence or mumble prompt. |
| 1st Invalid Input | "I'm sorry, the PIN you have entered does not match our records. Please try again." |
| 2nd Invalid Input | "That was still not the correct PIN. Please try again." |
| 1st Silence | "I didn't hear you." + Help prompt. |
| 2nd Silence | "Sorry, but I didn't hear you." + Help prompt. |
| 1st Mumble | "I didn't understand you." + Help prompt. |
| 2nd Mumble | "Sorry, but I'm still having trouble understanding you." + Help prompt. |
Remarks
In the initial prompt and table, username represents the name of the Banking Alerts service customer.