PhoneToCaseProcess entity reference
Phone To Case Process Business Process Flow
Added by: Service Solution
Messages
| Message | SDK class or method |
|---|---|
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| SetState | SetStateRequest |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | PhoneToCaseProcesses |
| DisplayCollectionName | Phone To Case Process |
| DisplayName | Phone To Case Process |
| EntitySetName | phonetocaseprocesses |
| IsBPFEntity | True |
| LogicalCollectionName | phonetocaseprocesses |
| LogicalName | phonetocaseprocess |
| OwnershipType | OrganizationOwned |
| PrimaryIdAttribute | businessprocessflowinstanceid |
| PrimaryNameAttribute | name |
| SchemaName | PhoneToCaseProcess |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActiveStageId
- ActiveStageStartedOn
- BusinessProcessFlowInstanceId
- CompletedOn
- ImportSequenceNumber
- IncidentId
- Name
- OverriddenCreatedOn
- ProcessId
- StateCode
- StatusCode
- TimeZoneRuleVersionNumber
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActiveStageId
| Property | Value |
|---|---|
| Description | Unique identifier of the active stage for the Business Process Flow instance. |
| DisplayName | Active Stage |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | activestageid |
| RequiredLevel | None |
| Targets | processstage |
| Type | Lookup |
ActiveStageStartedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when current active stage is started. |
| DisplayName | Active Stage Started On |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | activestagestartedon |
| RequiredLevel | None |
| Type | DateTime |
BusinessProcessFlowInstanceId
| Property | Value |
|---|---|
| Description | Unique identifier for Phone To Case Process bpf entity instances |
| DisplayName | Phone To Case Process Instance Id |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | businessprocessflowinstanceid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
CompletedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when Business Process Flow instance is completed. |
| DisplayName | Completed On |
| Format | DateOnly |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | completedon |
| RequiredLevel | None |
| Type | DateTime |
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IncidentId
| Property | Value |
|---|---|
| Description | Unique identifier of the workflow associated to the Business Process Flow instance. |
| DisplayName | Incident |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | incidentid |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
Name
| Property | Value |
|---|---|
| Description | Process Name. |
| DisplayName | Process Name |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | name |
| MaxLength | 200 |
| RequiredLevel | ApplicationRequired |
| Type | String |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
ProcessId
| Property | Value |
|---|---|
| Description | Unique identifier of the workflow associated to the Business Process Flow instance. |
| DisplayName | Process |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | processid |
| RequiredLevel | None |
| Targets | workflow |
| Type | Lookup |
StateCode
| Property | Value |
|---|---|
| Description | Shows whether the Delve action record is pending, completed, or tracking. |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
StateCode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Active | 1 | Active |
| 1 | Inactive | 2 | Inactive |
StatusCode
| Property | Value |
|---|---|
| Description | Select the delve action record status. |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
StatusCode Choices/Options
| Value | Label | State |
|---|---|---|
| 1 | Active | 0 |
| 2 | Finished | 1 |
| 3 | Aborted | 1 |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TraversedPath
| Property | Value |
|---|---|
| Description | Comma delimited string of process stage ids that represent visited stages of the Business Process Flow instance. |
| DisplayName | Traversed Path |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | traversedpath |
| MaxLength | 1250 |
| RequiredLevel | None |
| Type | String |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- ActiveStageIdName
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- Duration
- ExchangeRate
- IncidentIdName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OrganizationId
- OrganizationIdName
- ProcessIdName
- TransactionCurrencyIdName
- VersionNumber
ActiveStageIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | activestageidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
CreatedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | None |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the record. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
Duration
| Property | Value |
|---|---|
| Description | Duration between completed on and started on, used by business process flow. |
| DisplayName | Duration |
| Format | Duration |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | duration |
| MaxValue | 2147483647 |
| MinValue | 0 |
| RequiredLevel | None |
| Type | Integer |
ExchangeRate
| Property | Value |
|---|---|
| Description | Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
IncidentIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | incidentidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who modified the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who modified the record. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OrganizationId
| Property | Value |
|---|---|
| Description | Unique identifier for the organization |
| DisplayName | Organization Id |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | organizationid |
| RequiredLevel | SystemRequired |
| Targets | organization |
| Type | Lookup |
OrganizationIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | organizationidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ProcessIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | processidname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- PhoneToCaseProcess_SyncErrors
- phonetocaseprocess_AsyncOperations
- lk_phonetocaseprocess_workflowlogs
- phonetocaseprocess_MailboxTrackingFolders
- phonetocaseprocess_ProcessSession
- phonetocaseprocess_BulkDeleteFailures
- phonetocaseprocess_PrincipalObjectAttributeAccesses
PhoneToCaseProcess_SyncErrors
Added by: System Solution Solution
Same as the PhoneToCaseProcess_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | PhoneToCaseProcess_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
phonetocaseprocess_AsyncOperations
Added by: System Solution Solution
Same as the phonetocaseprocess_AsyncOperations many-to-one relationship for the asyncoperation entity.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonetocaseprocess_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
lk_phonetocaseprocess_workflowlogs
Added by: System Solution Solution
Same as the lk_phonetocaseprocess_workflowlogs many-to-one relationship for the workflowlog entity.
| Property | Value |
|---|---|
| ReferencingEntity | workflowlog |
| ReferencingAttribute | asyncoperationid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | workflowlogs_phonetocaseprocess |
| AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
phonetocaseprocess_MailboxTrackingFolders
Added by: System Solution Solution
Same as the phonetocaseprocess_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
| Property | Value |
|---|---|
| ReferencingEntity | mailboxtrackingfolder |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonetocaseprocess_MailboxTrackingFolders |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonetocaseprocess_ProcessSession
Added by: System Solution Solution
Same as the phonetocaseprocess_ProcessSession many-to-one relationship for the processsession entity.
| Property | Value |
|---|---|
| ReferencingEntity | processsession |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonetocaseprocess_ProcessSession |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonetocaseprocess_BulkDeleteFailures
Added by: System Solution Solution
Same as the phonetocaseprocess_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonetocaseprocess_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
phonetocaseprocess_PrincipalObjectAttributeAccesses
Added by: System Solution Solution
Same as the phonetocaseprocess_PrincipalObjectAttributeAccesses many-to-one relationship for the principalobjectattributeaccess entity.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | phonetocaseprocess_PrincipalObjectAttributeAccesses |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- lk_phonetocaseprocess_createdby
- lk_phonetocaseprocess_createdonbehalfby
- lk_phonetocaseprocess_modifiedby
- lk_phonetocaseprocess_modifiedonbehalfby
- organization_phonetocaseprocess
- lk_phonetocaseprocess_activestageid
- lk_phonetocaseprocess_processid
- transactioncurrency_phonetocaseprocess
- lk_phonetocaseprocess_incidentid
lk_phonetocaseprocess_createdby
Added by: System Solution Solution
See the lk_phonetocaseprocess_createdby one-to-many relationship for the systemuser entity.
lk_phonetocaseprocess_createdonbehalfby
Added by: System Solution Solution
See the lk_phonetocaseprocess_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_phonetocaseprocess_modifiedby
Added by: System Solution Solution
See the lk_phonetocaseprocess_modifiedby one-to-many relationship for the systemuser entity.
lk_phonetocaseprocess_modifiedonbehalfby
Added by: System Solution Solution
See the lk_phonetocaseprocess_modifiedonbehalfby one-to-many relationship for the systemuser entity.
organization_phonetocaseprocess
Added by: System Solution Solution
See the organization_phonetocaseprocess one-to-many relationship for the organization entity.
lk_phonetocaseprocess_activestageid
Added by: System Solution Solution
See the lk_phonetocaseprocess_activestageid one-to-many relationship for the processstage entity.
lk_phonetocaseprocess_processid
Added by: System Solution Solution
See the lk_phonetocaseprocess_processid one-to-many relationship for the workflow entity.
transactioncurrency_phonetocaseprocess
Added by: System Solution Solution
See the transactioncurrency_phonetocaseprocess one-to-many relationship for the transactioncurrency entity.
lk_phonetocaseprocess_incidentid
See the lk_phonetocaseprocess_incidentid one-to-many relationship for the incident entity.