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lcw:onMessageSent event (Omnichannel for Customer Service JavaScript API reference)

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

This event is triggered when a new message is sent by the customer engaged on the chat widget. You can use this event to create custom experiences around when users send a message. For example, this event can be used to detect user activity and engagement on the chat widget.

Example

window.addEventListener("lcw:onMessageSent", function handleWidgetMessageSentEvent(){ // Handle the live chat widget message sent event });

lcw:ready
lcw:error
lcw:chatRetrieved
lcw:chatQueued
lcw:onClose
lcw:closeChat
lcw:startChat
lcw:onMinimize
lcw:onMaximize
lcw:onMessageReceived
lcw:threadUpdate
Live chat SDK JavaScript API reference