msdyn_ocruleitem Entity Reference
Artigo 11/23/2023
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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Stores the condition and destination including Omnichannel queues or agents
Added by : Omnichannel – Base Solution
Messages
Entity Properties
Property
Value
CollectionSchemaName
msdyn_ocruleitems
DisplayCollectionName
Rule Items
DisplayName
Rule Item
EntitySetName
msdyn_ocruleitems
IsBPFEntity
False
LogicalCollectionName
msdyn_ocruleitems
LogicalName
msdyn_ocruleitem
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_ocruleitemid
PrimaryNameAttribute
msdyn_name
SchemaName
msdyn_ocruleitem
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
Description
Property
Value
Description
Description of the rule item.
DisplayName
Description
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
description
MaxLength
2000
RequiredLevel
None
Type
Memo
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_Action
Property
Value
Description
Action expression of Rule item in Omni channel
DisplayName
Action
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_action
MaxLength
10000
RequiredLevel
None
Type
Memo
msdyn_Assignedto
Property
Value
Description
Assigned to User or Queue.
DisplayName
Assigned to
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_assignedto
RequiredLevel
ApplicationRequired
Type
Picklist
msdyn_Assignedto Options
Value
Label
1
Queue
2
Agent
msdyn_cdsqueueassignid
Property
Value
Description
Assigned Queue Id
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_cdsqueueassignid
RequiredLevel
ApplicationRequired
Targets
queue
Type
Lookup
msdyn_Condition
Property
Value
Description
Condition expression FetchXML of RuleItem
DisplayName
Condition
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_condition
MaxLength
10000
RequiredLevel
None
Type
Memo
msdyn_Expression
Property
Value
Description
Condition expression Json of RuleItem
DisplayName
Expression
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_expression
MaxLength
10000
RequiredLevel
None
Type
Memo
msdyn_liveworkstream
Property
Value
Description
The Work stream that this Rule item belongs to
DisplayName
Work stream
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_liveworkstream
RequiredLevel
ApplicationRequired
Targets
msdyn_liveworkstream
Type
Lookup
msdyn_name
Property
Value
Description
The name of the custom entity.
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_ocruleitemId
Property
Value
Description
Unique identifier for entity instances
DisplayName
Rule item
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_ocruleitemid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
msdyn_priority
Property
Value
Description
Priority of Rule item in a Work stream
DisplayName
Priority
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_priority
MaxLength
4000
RequiredLevel
SystemRequired
Type
String
msdyn_QueueAssignId
Property
Value
Description
Assigned Queue Id
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_queueassignid
RequiredLevel
ApplicationRequired
Targets
msdyn_omnichannelqueue
Type
Lookup
msdyn_Rulejson
Property
Value
Description
Metadata Json of RuleItem
DisplayName
Rule Json
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_rulejson
MaxLength
10000
RequiredLevel
None
Type
Memo
msdyn_UserAssignId
Property
Value
Description
Assigned User Id
DisplayName
Agent
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_userassignid
RequiredLevel
None
Targets
systemuser
Type
Lookup
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the Rule item
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Options
Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
statuscode
Property
Value
Description
Reason for the status of the Rule item
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Options
Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the record.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the record.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who modified the record.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was modified.
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who modified the record.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_cdsqueueassignidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_cdsqueueassignidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_liveworkstreamName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_liveworkstreamname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_QueueAssignIdName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_queueassignidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_UserAssignIdName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_userassignidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_UserAssignIdYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_userassignidyominame
MaxLength
200
RequiredLevel
None
Type
String
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the business unit that owns the record
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the team that owns the record.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the user that owns the record.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service