msdyn_liveconversation Entity Reference
Artigo 11/23/2023
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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Tracks the interactions between the agents and customer
Added by : Omnichannel – Base Solution
Messages
Entity Properties
Property
Value
CollectionSchemaName
msdyn_liveconversations
DisplayCollectionName
Ongoing conversations
DisplayName
Ongoing conversation
EntitySetName
msdyn_liveconversations
IsBPFEntity
False
LogicalCollectionName
msdyn_liveconversations
LogicalName
msdyn_liveconversation
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_liveconversationid
PrimaryNameAttribute
msdyn_subject
SchemaName
msdyn_liveconversation
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_activeagentassignedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when last agent was assigned to the conversation
DisplayName
Active Agent Assigned On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_activeagentassignedon
RequiredLevel
None
Type
DateTime
msdyn_activeagentid
Property
Value
Description
Last agent assigned to the conversation
DisplayName
Active Agent
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_activeagentid
RequiredLevel
None
Targets
systemuser
Type
Lookup
msdyn_cdsqueueid
Property
Value
Description
Unique identifier for Queue associated with Conversation.
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_cdsqueueid
RequiredLevel
None
Targets
queue
Type
Lookup
msdyn_channel
Added by : Omnichannel - Base Patch Solution
Property
Value
Description
The channel(s) in the conversation.
DisplayName
Channel
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_channel
RequiredLevel
None
Type
MultiSelectPicklist
msdyn_channel Options
Value
Label
19241000
Microsoft Teams
192300000
WhatsApp
192310000
LINE
192320000
WeChat
192330000
Facebook
192340000
SMS
192350000
Entity Records
192350001
Twitter
192350002
Custom
192360000
Live chat
192370000
Voice
192380000
Video
192390000
Co-browse
192400000
Screen sharing
msdyn_closedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was closed
DisplayName
Closed On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_closedon
RequiredLevel
None
Type
DateTime
msdyn_createdon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was created
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_createdon
RequiredLevel
None
Type
DateTime
msdyn_customer
Property
Value
Description
Customer associated to the conversation
DisplayName
Customer
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customer
RequiredLevel
None
Targets
account,contact
Type
Customer
msdyn_customerIdType
Added by : Active Solution Solution
Property
Value
Description
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customeridtype
RequiredLevel
None
Type
EntityName
msdyn_customersentimentlabel
Property
Value
Description
Customer Sentiment Label powered by Sentiment Service
DisplayName
Customer Sentiment
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_customersentimentlabel
RequiredLevel
None
Type
Picklist
msdyn_customersentimentlabel Options
Value
Label
0
N/A
7
Very negative
8
Negative
9
Slightly negative
10
Neutral
11
Slightly positive
12
Positive
13
Very positive
msdyn_escalationcount
Property
Value
Description
Number of times conversation was escalated to Supervisor i.e. transferred to Supervisor
DisplayName
Escalation Count
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_escalationcount
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_initiatedon
Property
Value
DateTimeBehavior
UserLocal
Description
Time when conversation was initiated
DisplayName
Initiated On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_initiatedon
RequiredLevel
None
Type
DateTime
msdyn_liveconversationId
Property
Value
Description
Id of this ongoing conversation record
DisplayName
OngoingConversationId
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_liveconversationid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
msdyn_liveworkstreamid
Property
Value
Description
Work stream associated to the conversation
DisplayName
Work stream
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_liveworkstreamid
RequiredLevel
None
Targets
msdyn_liveworkstream
Type
Lookup
msdyn_modifiedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was last modified
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_modifiedon
RequiredLevel
None
Type
DateTime
msdyn_oclastsessionid
Property
Value
Description
Last agent session
DisplayName
Last session Id
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_oclastsessionid
MaxLength
100
RequiredLevel
None
Type
String
msdyn_queueid
Property
Value
Description
Unique identifier for msdyn_omnichannelqueue associated with Conversation
DisplayName
Queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_queueid
RequiredLevel
None
Targets
msdyn_omnichannelqueue
Type
Lookup
msdyn_startedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation was started
DisplayName
Started On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_startedon
RequiredLevel
None
Type
DateTime
msdyn_statecode
Property
Value
Description
State of the conversation record
DisplayName
State
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statecode
RequiredLevel
None
Type
Picklist
msdyn_statecode Options
Value
Label
0
Open
1
Active
2
Waiting
3
Closed
4
Wrap-up
msdyn_statuscode
Property
Value
Description
Reason for the status of Ongoing conversation record
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statuscode
RequiredLevel
None
Type
Picklist
msdyn_statuscode Options
Value
Label
1
Open
2
Active
3
Waiting
4
Closed
5
Wrap-up
msdyn_statusupdatedon
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when conversation status was last modified
DisplayName
Status Updated On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_statusupdatedon
RequiredLevel
None
Type
DateTime
msdyn_subject
Property
Value
Description
Subject associated with the conversation record
DisplayName
Subject
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_subject
MaxLength
200
RequiredLevel
ApplicationRequired
Type
String
msdyn_title
Property
Value
Description
Conversation Title
DisplayName
Title
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_title
MaxLength
100
RequiredLevel
None
Type
String
msdyn_transfercount
Property
Value
Description
Number of times the conversation was transferred
DisplayName
Transfer Count
Format
None
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_transfercount
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
msdyn_workstreamworkdistributionmode
Added by : Omnichannel - Base Patch Solution
Property
Value
Description
Work distribution mode of the associated work stream
DisplayName
Work distribution mode
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_workstreamworkdistributionmode
RequiredLevel
None
Type
Picklist
msdyn_workstreamworkdistributionmode Options
Value
Label
192350000
Push
192350001
Pick
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user or team who owns the conversation record.
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the Ongoing conversation record
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Options
Value
Label
DefaultStatus
InvariantName
0
Open
1
Open
1
Active
2
Active
2
Waiting
3
Waiting
3
Closed
4
Closed
4
Wrap-up
5
Wrap-up
statuscode
Property
Value
Description
Reason for the status of Ongoing conversation record
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Options
Value
Label
State
1
Open
0
2
Active
1
3
Waiting
2
4
Closed
3
5
Wrap-up
4
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the Ongoing Conversation.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the Ongoing Conversation was created.
DisplayName
Date Created
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the Ongoing Conversation.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of user who last modified the Ongoing Conversation.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when Ongoing Conversation was last modified.
DisplayName
Last Updated
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who last modified the Ongoing Conversation.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_activeagentidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_activeagentidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_activeagentidYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_activeagentidyominame
MaxLength
200
RequiredLevel
None
Type
String
msdyn_cdsqueueidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_cdsqueueidname
MaxLength
200
RequiredLevel
None
Type
String
msdyn_customerName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customername
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_customerYomiName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_customeryominame
MaxLength
4000
RequiredLevel
None
Type
String
msdyn_liveworkstreamidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_liveworkstreamidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_queueidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_queueidname
MaxLength
100
RequiredLevel
None
Type
String
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the business unit that owns the Ongoing Conversation.
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the team that owns the Ongoing Conversation.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user that owns the Ongoing Conversation.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName .
msdyn_msdyn_liveworkstream_msdyn_liveconversation
See msdyn_liveworkstream Entity msdyn_msdyn_liveworkstream_msdyn_liveconversation One-To-Many relationship.
msdyn_msdyn_omnichannelqueue_msdyn_liveconversation
See msdyn_omnichannelqueue Entity msdyn_msdyn_omnichannelqueue_msdyn_liveconversation One-To-Many relationship.
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service