msdyn_livechatconfig Entity Reference
Artigo 11/23/2023
2 contribuidores
Comentários
Neste artigo
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Stores chat widget customizations
Added by : Omnichannel – Chat Solution
Messages
Entity Properties
Property
Value
CollectionSchemaName
msdyn_livechatconfigs
DisplayCollectionName
Chat Widgets
DisplayName
Chat Widget
EntitySetName
msdyn_livechatconfigs
IsBPFEntity
False
LogicalCollectionName
msdyn_livechatconfigs
LogicalName
msdyn_livechatconfig
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_livechatconfigid
PrimaryNameAttribute
msdyn_name
SchemaName
msdyn_livechatconfig
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
ImportSequenceNumber
Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_agentDisplayName
Property
Value
Description
Configure agent name to be displayed in the chat widget
DisplayName
Agent display name
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_agentdisplayname
RequiredLevel
None
Type
Picklist
msdyn_agentDisplayName Options
Value
Label
192350000
Full name
192350001
First name
192350002
Last name
192350003
Nick name
msdyn_AuthsettingsId
Property
Value
Description
Unique identifier for Authentication settings associated with Chat widget.
DisplayName
Authentication settings
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_authsettingsid
RequiredLevel
None
Targets
msdyn_authenticationsettings
Type
Lookup
msdyn_AutoDetectLanguage
Property
Value
Description
Indicates if the chat widget should automatically detect user locale.
DisplayName
Auto Detect Language
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_autodetectlanguage
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_AutoDetectLanguage Options
DefaultValue : False
msdyn_avatarUrl
Property
Value
Description
Chat logo
DisplayName
Logo
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_avatarurl
MaxLength
4000
RequiredLevel
ApplicationRequired
Type
String
msdyn_averagewaittime_enabled
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Indicates whether display of wait time is enabled
DisplayName
Indicates whether display of wait time is enabled
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_averagewaittime_enabled
RequiredLevel
None
Type
Boolean
msdyn_averagewaittime_enabled Options
DefaultValue : False
msdyn_callingoptions
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
List of calling options available for the chat widget
DisplayName
Calling options
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_callingoptions
RequiredLevel
ApplicationRequired
Type
Picklist
msdyn_callingoptions Options
Value
Label
192350000
No calling
192350001
Video and voice calling
192350002
Voice only
msdyn_cobrowseprovider
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Select a co-browse provider
DisplayName
Co-browse provider
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_cobrowseprovider
MaxLength
100
RequiredLevel
None
Type
String
msdyn_Duringnonoperatinghours
Property
Value
Description
During non-operating hours
DisplayName
During non-operating hours
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_duringnonoperatinghours
MaxLength
100
RequiredLevel
None
Type
String
msdyn_EmailTemplate
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Email Template
DisplayName
Email Template
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_emailtemplate
MaxLength
100
RequiredLevel
None
Type
String
msdyn_enablechatreconnect
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
This will let customers reconnect to their previous session.
DisplayName
Turn on reconnect to previous chat
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablechatreconnect
RequiredLevel
None
Type
Boolean
msdyn_enablechatreconnect Options
DefaultValue : False
msdyn_Enablechattranscriptdownload
Property
Value
Description
Allow download of transcript
DisplayName
Allow download of transcript
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablechattranscriptdownload
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_Enablechattranscriptdownload Options
DefaultValue : False
msdyn_Enablechattranscriptemail
Property
Value
Description
Allow email of transcript
DisplayName
Allow email of transcript
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablechattranscriptemail
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_Enablechattranscriptemail Options
DefaultValue : False
msdyn_enablecobrowse
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Co-browse allows agent and customer to interact on the same web page in real time
DisplayName
Enable Co-browse
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablecobrowse
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_enablecobrowse Options
Value
Label
1
Enabled
0
Disabled
DefaultValue : False
msdyn_Enablefileattachmentsforagents
Property
Value
Description
Enable file attachments for agents
DisplayName
Enable file attachments for agents
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablefileattachmentsforagents
RequiredLevel
None
Type
Boolean
msdyn_Enablefileattachmentsforagents Options
DefaultValue : True
msdyn_Enablefileattachmentsforcustomers
Property
Value
Description
Enable file attachments for customers
DisplayName
Enable file attachments for customers
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablefileattachmentsforcustomers
RequiredLevel
None
Type
Boolean
msdyn_Enablefileattachmentsforcustomers Options
DefaultValue : False
msdyn_enablescreensharing
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Enable Screen sharing
DisplayName
Enable Screen sharing
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_enablescreensharing
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_enablescreensharing Options
Value
Label
1
Enabled
0
Disabled
DefaultValue : False
msdyn_genericagentdisplayname
Property
Value
Description
Display Agent Generic Name
DisplayName
Display Generic Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_genericagentdisplayname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_infolabel
Property
Value
Description
Label string indicating user to save the record to add location information
DisplayName
infolabel
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_infolabel
MaxLength
100
RequiredLevel
None
Type
String
msdyn_Language
Property
Value
Description
Language in which chat widget is rendered
DisplayName
Language
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_language
RequiredLevel
ApplicationRequired
Type
Picklist
msdyn_Language Options
Value
Label
192350000
Auto-Detect
192360014
English
msdyn_livechatconfigId
Property
Value
Description
Unique identifier for entity instances
DisplayName
Chat Widget
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_livechatconfigid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
msdyn_liveworkstreamid
Property
Value
Description
Work Stream Identifier
DisplayName
Work stream
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_liveworkstreamid
RequiredLevel
ApplicationRequired
Targets
msdyn_liveworkstream
Type
Lookup
msdyn_Mailbox
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
The mailbox where your email transcripts will be sent from.
DisplayName
“From” mailbox
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_mailbox
MaxLength
100
RequiredLevel
None
Type
String
msdyn_name
Property
Value
Description
The name of the custom entity.
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_oc_geolocationprovider
Property
Value
Description
Geo Location Provider API Key
DisplayName
Provider API key
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_oc_geolocationprovider
RequiredLevel
None
Targets
msdyn_oc_geolocationprovider
Type
Lookup
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
The language of the chat widget.
DisplayName
Language
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_ocwidgetlanguage
RequiredLevel
ApplicationRequired
Targets
msdyn_oclanguage
Type
Lookup
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Description for offline widget subtitle attribute
DisplayName
Offline Widget Subtitle
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_offlinewidgetsubtitle
MaxLength
4000
RequiredLevel
None
Type
String
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Description for offline widget theme color attribute
DisplayName
Offline Widget Theme Color
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_offlinewidgetthemecolor
RequiredLevel
ApplicationRequired
Type
Picklist
Value
Label
19236001
Red
19236002
Blue
19236003
Green
19236004
Black
192350001
Orange
192350002
Pink
192350003
Grey
192350004
Violet
192350005
Brown
192350006
Clay
192350007
Purple
192360017
Teal
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Description for offline widget title attribute
DisplayName
Offline Widegt Title
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_offlinewidgettitle
MaxLength
4000
RequiredLevel
ApplicationRequired
Type
String
msdyn_operatinghourid
Property
Value
Description
Unique identifier for Operating hour associated with Chat widget.
DisplayName
Operating hours
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_operatinghourid
RequiredLevel
None
Targets
msdyn_operatinghour
Type
Lookup
msdyn_portalurl
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Provide a link to the web portal where your chat is hosted.
DisplayName
Portal URL
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_portalurl
MaxLength
100
RequiredLevel
None
Type
String
msdyn_positioninqueue_enabled
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Enable Position In Queue feature
DisplayName
Show position in queue
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_positioninqueue_enabled
RequiredLevel
None
Type
Boolean
msdyn_positioninqueue_enabled Options
DefaultValue : False
msdyn_postchatenabled
Property
Value
Description
Enable Post-Chat (Deprecated)
DisplayName
Post-chat Survey
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_postchatenabled
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_postchatenabled Options
DefaultValue : False
msdyn_PostConversationSurvey
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Lookup to Forms Pro survey field
DisplayName
Survey
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_postconversationsurvey
RequiredLevel
None
Targets
msfp_survey
Type
Lookup
msdyn_PostConversationSurveyEnable
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
To enable or disable post conversation survey
DisplayName
Enable
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_postconversationsurveyenable
RequiredLevel
None
Type
Boolean
msdyn_PostConversationSurveyEnable Options
DefaultValue : False
msdyn_PostConversationSurveyMessageText
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Prefix text for survey link message that will be sent to the user.
DisplayName
Message
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_postconversationsurveymessagetext
MaxLength
200
RequiredLevel
None
Type
String
msdyn_PostConversationSurveyMode
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Mode of the survey to be sent
DisplayName
Survey Mode
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_postconversationsurveymode
RequiredLevel
None
Type
Picklist
msdyn_PostConversationSurveyMode Options
Value
Label
192350000
Insert survey in conversation
192350001
Send survey link to conversation
msdyn_PrechatEnabled
Property
Value
Description
Enable Pre-chat survey feature
DisplayName
Pre-Chat Survey
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_prechatenabled
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_PrechatEnabled Options
DefaultValue : False
msdyn_PreChatQuestionnaireAuthenticated
Property
Value
Description
Prechat Question set for authenticated users
DisplayName
Question Set for Authenticated Users
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_prechatquestionnaireauthenticated
RequiredLevel
None
Targets
Type
Lookup
msdyn_PreChatQuestionnaireUnauthenticated
Property
Value
Description
Prechat Question set for unauthenticated users
DisplayName
Question Set for Unauthenticated Users
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_prechatquestionnaireunauthenticated
RequiredLevel
None
Targets
Type
Lookup
msdyn_proactivechatenabled
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Enable Proactive chat for this chat widget
DisplayName
Proactive-chat
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_proactivechatenabled
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_proactivechatenabled Options
DefaultValue : False
msdyn_redirectionurl
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
We'll redirect customers to this webpage.
DisplayName
Redirection URL
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_redirectionurl
MaxLength
100
RequiredLevel
None
Type
String
msdyn_requestvisitorlocation
Property
Value
Description
Enable Visitor Location Feature
DisplayName
Request visitor location
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_requestvisitorlocation
RequiredLevel
ApplicationRequired
Type
Boolean
msdyn_requestvisitorlocation Options
DefaultValue : False
msdyn_screensharingprovider
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Select a screen sharing provider
DisplayName
Screen sharing provider
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_screensharingprovider
MaxLength
100
RequiredLevel
None
Type
String
msdyn_showagentname
Property
Value
Description
Agent Display Name configuration for the chat widget
DisplayName
Anonymize Agent
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_showagentname
RequiredLevel
None
Type
Boolean
msdyn_showagentname Options
DefaultValue : False
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
Description for show/hide offline widget attribute
DisplayName
Show widget during offline hours
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_showwidgetduringofflinehours
RequiredLevel
ApplicationRequired
Type
Boolean
DefaultValue : False
msdyn_timetoreconnectwithpreviousagent
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
The previous agent's capacity will be held for this time period.
DisplayName
Reconnect to previous agent for
Format
Duration
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_timetoreconnectwithpreviousagent
MaxValue
2147483647
MinValue
0
RequiredLevel
None
Type
Integer
Property
Value
Description
Widget App Identifier used to identify the chat widget
DisplayName
Widget App Id
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetappid
MaxLength
100
RequiredLevel
None
Type
String
Property
Value
Description
The language of the chat widget.
DisplayName
Language
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetlocale
RequiredLevel
None
Targets
msdyn_chatwidgetlanguage
Type
Lookup
Property
Value
Description
Chat position relative to the page
DisplayName
Position
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetposition
RequiredLevel
ApplicationRequired
Type
Picklist
Value
Label
192236010
Bottom right
192236011
Bottom left
Property
Value
Description
Javascript snippet which can be embedded in a webpage
DisplayName
Widget Snippet
Format
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetsnippet
MaxLength
2000
RequiredLevel
None
Type
Memo
Property
Value
Description
Subtitle for the chat widget
DisplayName
Subtitle
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetsubtitle
MaxLength
100
RequiredLevel
None
Type
String
Property
Value
Description
Theme color for the chat widget
DisplayName
Theme Color
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgetthemecolor
RequiredLevel
ApplicationRequired
Type
Picklist
Value
Label
19236001
Red
19236002
Blue
19236003
Green
19236004
Black
192350001
Orange
192350002
Pink
192350003
Grey
192350004
Violet
192350005
Brown
192350006
Clay
192350007
Purple
192360017
Teal
Property
Value
Description
Title for the chat widget
DisplayName
Title
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_widgettitle
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by : Active Solution Solution
Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by : Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the Chat widget
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Options
Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
statuscode
Property
Value
Description
Reason for the status of the Chat widget
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Options
Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
CreatedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who created the record.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
CreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
CreatedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who created the record.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
CreatedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the user who modified the record.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
ModifiedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was modified.
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
ModifiedOnBehalfBy
Added by : Active Solution Solution
Property
Value
Description
Unique identifier of the delegate user who modified the record.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
ModifiedOnBehalfByName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_AuthsettingsIdName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_authsettingsidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_liveworkstreamidName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_liveworkstreamidname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_oc_geolocationproviderName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_oc_geolocationprovidername
MaxLength
100
RequiredLevel
None
Type
String
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_ocwidgetlanguagename
MaxLength
100
RequiredLevel
None
Type
String
msdyn_operatinghouridName
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_operatinghouridname
MaxLength
100
RequiredLevel
None
Type
String
msdyn_PostConversationSurveyName
Added by : Omnichannel - Chat Patch Solution
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_postconversationsurveyname
MaxLength
450
RequiredLevel
None
Type
String
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_widgetlocalename
MaxLength
100
RequiredLevel
None
Type
String
OwnerIdName
Added by : Active Solution Solution
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwnerIdYomiName
Added by : Active Solution Solution
Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
OwningBusinessUnit
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the business unit that owns the record
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
OwningTeam
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the team that owns the record.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
OwningUser
Added by : Active Solution Solution
Property
Value
Description
Unique identifier for the user that owns the record.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
VersionNumber
Added by : Active Solution Solution
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
One-To-Many Relationships
Listed by SchemaName .
msdyn_livechatconfig_msdyn_questionsequence
Same as msdyn_questionsequence entity msdyn_livechatconfig_msdyn_questionsequence Many-To-One relationship.
Property
Value
ReferencingEntity
msdyn_questionsequence
ReferencingAttribute
msdyn_chatengagementtochatsequenceid
IsHierarchical
False
IsCustomizable
True
ReferencedEntityNavigationPropertyName
msdyn_livechatconfig_msdyn_questionsequence
AssociatedMenuConfiguration
Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration
Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade
msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse
Same as msdyn_chatquestionnaireresponse entity msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse Many-To-One relationship.
Property
Value
ReferencingEntity
msdyn_chatquestionnaireresponse
ReferencingAttribute
msdyn_livechatconfigid
IsHierarchical
False
IsCustomizable
True
ReferencedEntityNavigationPropertyName
msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse
AssociatedMenuConfiguration
Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration
Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade
Same as msdyn_livechatwidgetlocation entity msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid Many-To-One relationship.
Property
Value
ReferencingEntity
msdyn_livechatwidgetlocation
ReferencingAttribute
msdyn_livechatconfigid
IsHierarchical
False
IsCustomizable
True
ReferencedEntityNavigationPropertyName
msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid
AssociatedMenuConfiguration
Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration
Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName .
msdyn_msdyn_authsettings_msdyn_livechatconfig
See msdyn_authenticationsettings Entity msdyn_msdyn_authsettings_msdyn_livechatconfig One-To-Many relationship.
msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid
Added by : Omnichannel – Base Solution
See msdyn_liveworkstream Entity msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid One-To-Many relationship.
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service