East Lothian Council's benefits reporting revolutionised

Recently we published a case study on software as a service (SaaS) for benefits reporting at East Lothian Council. You can read the full story here but the gist of it is that they have saved 30 person days a year with the new service, are delivering DWP (Department of Work and Pensions) reports 6 months earlier than previously and are providing a better, more consistent and faster service to benefits applicants.

More than 300 local authorities and all 408 benefits authorities are using the service, which is provided by our partner, SunGard Public Sector, and means East Lothian Council can now easily comply with government reporting requirements. Colin Shand, Head of Revenues and Information and Communications Technology at East Lothian Council, says of the solution: “After three years’ experience working with SaaS, we’ve noticed a world of difference. Previously, it took us a week to create a monitoring report. Now, we can produce it at the touch of a button, in a graphical format with no need to import figures into spreadsheets. It also means that instead of tracking three or four items, we can measure a whole range of performance indicators.”

If you'd like to find out more about how your council can benefit from SaaS, you can email us on lrg@microsoft.com, or reply to this blog, and someone will be in touch. You can also read more of our customer success stories on our case studies website.

Posted by Amanda