Creating an Office 365 Support Organization

Available now on the Partner Learning Center is a new training on best practices for creating an Office 365 Support Organization.  From the session description:

Partners want to have a consistent approach to support their customers and reduce the incidents they need to escalate to MS for resolution. This training will help Partners to build and grow their own Online Services Support Organizations, which will enhance their customer relationships and result in increased revenue opportunities.

The target audience is either Partners who have an existing Support infrastructure and want to improve their customer experience by employing guidance and best practices from Microsoft, or Partners who do not have a support organization and are looking for guidance on how to plan, structure, implement, and continue to improve the customer-to-partner support experience.

Click here to access: Creating an Office 365 Support Organization

Comments

• Anonymous
  August 26, 2014
  Josh Condie – As Office 365 gains deeper acceptance and adoption in the SMB community, and as Microsoft
• Anonymous
  August 31, 2014
  Para empezar septiembre con fuerza, os dejo un nuevo recopilatorio de recursos y enlaces interesantes
• Anonymous
  September 18, 2014
  The comment has been removed