Event ID 20013 — RRAS Hardware Devices

Applies To: Windows Server 2008

Routing and Remote Access uses network interface cards and modems to establish remote access connections.

Event Details

Product:	Windows Operating System
ID:	20013
Source:	RemoteAccess
Version:	6.0
Symbolic Name:	ROUTERLOG_DEV_HW_ERROR
Message:	The communication device attached to port: %1 is not functioning.

Resolve

Check the connected device

To use Device Manager to view the status of a communication device:

1. Click Start, click Administrative Tools, and then click Computer Management.
2. Click Device Manager, and then double-click the type of device you want to view.
3. Right-click the device, and then click Properties.
4. You'll find information about the status of the device on the General tab under Device status.

Verify

To verify that the remote access server can accept connections, establish a remote access connection from a client computer.

To create a VPN connection:

1. Click Start, and then click Control Panel.
2. Click Network and Internet, click Network and Sharing Center, and then click Set up a connection or network.
3. Click Connect to a workplace, and then click Next.
4. Complete the steps in the Connect to a Workplace wizard.

To connect to a remote access server:

1. In Network and Sharing Center, click Manage network connections.
2. Double-click the VPN connection, and then click Connect.
3. Verify that the connection was established successfully.

Related Management Information

RRAS Hardware Devices

Routing and Remote Access Service Infrastructure